Project Manager

1 day ago

Mandaluyong City, National Capital Region, Philippines Chubb Business Services Full time $60,000 - $80,000 per year

Project Manager (North America Transitions)

Job Description:

The Project Management Office (PMO) is seeking for a Project Manager which shall be responsible with the application of project management processes, skills, tools, and techniques when leading and managing projects and programs in Chubb Business Services Philippines (CBSP).

Key Responsibilities

  • Transition Management: Leads and manages the end-to-end execution of project management deliverables according to the CBSP Delivery Model for Transition projects.

  • Project Controls and Change Management: Conducts legal due diligence, identifies risks, recommends solutions, and communicates next steps to project stakeholders to ensure accountability on deliverables requiring compliance.

  • Project Documentation: Leads the documentation of project artifacts such as the Master Services Agreement, Business Continuity Plan, SLA, Quality Plan, Training and Ramp Up Plan for purposes of internal controls and external audits.

  • Project Communication and Reporting: Conducts regular project status calls, captures meeting minutes, documents RAID, and facilitates difficult conversations with stakeholders in resolving actions requiring attention and agility.

  • Stakeholder Management: Builds and develops the project team by demonstrating leadership behaviors to support individual and team needs when completing project tasks based on Scope, Time, Cost, Risks, and Resources.

  • Project Accountability: Demonstrates stewardship in executing all project activities with integrity, care and trustworthiness while maintaining compliance with internal and external guidelines.

  • Quality and Excellence: Drives a culture of continuous improvement by seeking feedback on areas of project delivery needing incremental improvements while uplifting the PMO brand and capabilities.

Skills and Qualifications

  • 3-5 years of Project Management and Transition Management experience in an Insurance, Business/Shared Services or BPO industry.

  • Professional certification such as PMP, PRINCE2, Agile is desired but not required.

  • Must have strong background in managing functional and cross-functional projects by following the stages of the project life cycle.

  • Must have strong background in managing large-scale/medium-scale process transitions with reference to Insurance, Business/Shared Services, and Contact Centers.

  • With strong passion in coaching project team members to strengthen their abilities and skill sets.

  • Must have a strong Planning, Organizing and Analytical Thinking skills with high regard to project quality – understanding the complexity and interacting domains of project tasks to positively affect and influence the project quality, performance, and outcomes.

  • Must have a strong Communication, Leadership, and Stakeholder Management skills.

  • Must be Adaptable and Resilient to help the project accommodate change, recover from setback/s, and advance the work until project closing.

  • Must be amenable to work on Graveyard/Night shift schedule with office location at Rockwell Sheridan, Mandaluyong City, and comply with hybrid set up.

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