Compliance Coordinator

Ensure Care Standards That Make a Difference

Our client, Home Instead, operates in the home care industry, delivering personalized, non-medical in-home services for seniors, including companionship, personal care, and specialized support for conditions like dementia and Parkinson's. They have built a reputation for excellence, serving thousands of clients globally with compassionate, tailored care. With a strong network of skilled Care Professionals and decades of experience, Home Instead combines local, community-focused services with global expertise, consistently achieving high satisfaction scores and industry-leading quality results.

Step Into the Role

Be part of our client's team as a Compliance Coordinator, where you ensure processes adhere to regulations, legislation, and Franchise Standards. You will support teams on policies, conduct audits, manage compliance risks, maintain GDPR standards, and uphold quality care, helping the business deliver safe, compassionate, and consistent services every day.

Career Snapshot

Employment Type: Full Time

Shift: Mid Shift (starts 7AM or 8AM UK Time), Weekends Off

Work Setup: Onsite, Makati

Why You'll Love Working Here

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Mid shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You'll Bring to the Team

• 3 to 5 years of relevant experience in Health and Social Care or compliance-related roles
• Knowledge and understanding of current Health and Social Care legislation and regulations
• Experience working to quality standards
• Ability to review performance against internal and external quality standards and provide constructive feedback
• Passion for delivering high-quality care to clients and supporting their independence and well-being
• Strong communication skills with the ability to build rapport quickly
• Confidence to escalate non-compliance issues
• Excellent attention to detail and ability to work accurately under pressure
• Proficiency in IT systems, including Microsoft Office or Google Suite, databases, and virtual communication platforms
• Ability to learn and adopt new technologies as needed
• Strong organizational skills and flexibility to meet business needs

Your Daily Impact

• Ensure processes adhere to and comply with regulations, Franchise Standards, legislation, and brand guidelines
• Work with internal teams to provide support and guidance on regulatory framework, policies, and procedures
• Undertake internal audits to improve service quality and meet Franchise Standards, escalating issues where appropriate
• Collate trend analysis and define and implement relevant action plans
• Identify, assess, and manage compliance risk within the business, meeting Franchise Standards and regulatory requirements
• Support the Client Experience and Care Professional Experience teams in preparation for regulatory inspections and Franchise audits
• Support the Privacy Champion ensuring all processes comply with GDPR
• Update and maintain the GDPR Data Registers for the office
• Ensure marketing campaigns and associated materials adhere to brand guidelines
• Regularly review and stay up to date with changes in regulatory, legislative, and market practices that impact the business
• Ensure compliance with the Equality, Diversity, and Equal Opportunities Policy in employment and service delivery
• Carry out any other duties deemed necessary for the successful operation of the business

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra