Senior Application Support

4 hours ago

Taguig, National Capital Region, Philippines a-eb03-40cb-b576-3a0ffa553f18 Full time ₱1,200,000 - ₱2,400,000 per year

Key Responsibilities:

  • Engage with stakeholders to gather, analyze, and document requirements for system enhancements and new functionalities.
  • Prepare detailed functional and technical design documents to support solution delivery.
  • Design, develop, and implement code; conduct UAT; and participate in release planning and rollout activities.
  • Share technical and functional Clarity knowledge with team members to foster continuous learning.
  • Ensure compliance with the established Change Request process for Clarity system enhancements.
  • Participate in software upgrades, patch installations, and add-in implementations.
  • Manage and resolve incidents and service requests via ServiceNow and email.
  • Lead initiatives to optimize processes related to change management and incident resolution.
  • Commit to ongoing professional development to meet evolving business and technology needs.

Qualifications and Skills:

  • Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, Mathematics, or related field.
  • Minimum of 7 years of IT experience with strong software development and application support background.
  • Expertise in SQL programming and Oracle databases.
  • Experience with data warehouse setup and Jasper report development.
  • Solid understanding of ITIL Framework and SDLC.
  • Leadership skills, collaborative mindset, and adaptability.
  • Preferred experience with PPM tools (Clarity PPM, HP PPM, Planview, JIRA, MS Project, Primavera, ServiceNow PPM).
  • Hands-on proficiency in reporting tools (JasperSoft, Power BI, Qlik) is highly desirable.

Preferred Qualifications:

  • Over 3 years of experience with Clarity (CA PPM) version 15.x or higher.
  • Comprehensive knowledge of Clarity modules (Project, Portfolio, Demand, Financial Management).
  • Experience designing and supporting integrations between Clarity and other enterprise systems.
  • Practical experience with Clarity features (Portlets, GEL Scripting, NSQL, XOG).

Non-negotiable requirement: hands-on experience with PPM tools and at least 7+ years of relevant experience.

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