Managed Services Product Manager

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here

About your new role:

As a Managed Services Product Manager (or Technical Product Manager), you will oversee the development, delivery, and performance of non-network managed services leveraging a diverse vendor portfolio. This includes advanced technical solutions across network, security, cloud platforms, hardware, and distributor relationships. The role will work cross-functionally with engineering, operations, sales, and vendors to ensure alignment with customer needs and company strategy.

Key Responsibilities:

• Build and manage strategic relationships with key vendors (e.g., Fortinet, AWS, Azure, Dell, Meraki, Poly) and distributors (e.g., Ingram Micro, Arrow) to drive service growth, procurement efficiency, and training enablement.
• Own the full product lifecycle for managed services across SD-WAN, SASE, networking, UCaaS, cloud, IoT, and hardware — from roadmap development to launch, optimization, and catalog management.
• Design and integrate scalable, vendor-aligned services by collaborating with engineering, solution architects, and support teams to create frameworks, SOPs, and monitoring strategies.
• Partner with Finance and Procurement on pricing models, budgeting, and cost optimization, ensuring services remain competitive and profitable.
• Champion a customer-centric approach by analyzing feedback, improving reliability and security standards, and serving as an escalation point for critical vendor-related issues.
• Oversee risk management and compliance, mitigating technology, supply chain, and regulatory risks while ensuring adherence to audit standards.
• Collaborate cross-functionally with Sales, Marketing, and internal teams on go-to-market strategies, sourcing, inventory planning, and enablement programs.
• Track performance through vendor scorecards, KPI reporting, and QBRs — providing leadership with insights on service evolution, opportunities, and risks.

What you'll need for success:

• Strong experience managing vendor and distributor relationships (e.g., Fortinet, AWS, Azure, Ingram Micro).
• Proven ability to negotiate contracts, SLAs, and pricing to drive business value.
• Background in product lifecycle management, especially across networking, cloud, UCaaS, and IoT solutions.
• Skills in service design, operational integration, and creating scalable frameworks.
• Financial acumen in pricing models, budgeting, and cost optimization.
• Customer-first mindset with experience improving service quality and handling escalations.
• Knowledge of compliance, risk management, and vendor security assessments.
• Ability to collaborate cross-functionally with Sales, Marketing, Finance, and Support.
• Experience tracking KPIs, producing reports, and leading vendor QBRs.
• Excellent communication, negotiation, and leadership skills.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team