Enrolment Officer

1 week ago

Manila, National Capital Region, Philippines Asw Full time ₱4,000,000 - ₱7,000,000 per year

Job Description

Join an established and grooming education system in Australia with 17 campuses across the country.

The opportunity

Our partner, an Australia-based educational institution with over 15 years of experience in fostering independence, creativity, and a love of learning, is expanding and hiring a Enrolment Officer. The institution delivers exceptional learning outcomes to children across Victoria and South Australia.

As the Enrolment Officer, you will play a key role in responsible for overseeing the full enrolment journey, ensuring families receive professional and values-driven support from enquiry to departure. This includes managing enquiries, enrolment records, waiting lists, and occupancy, while maintaining compliance with regulatory and funding requirements. 

Work setup

During the initial training period and the first 3–6 months of employment, team members are required to work on-site full time. Upon successful completion of probation, hybrid work arrangements will be considered in consultation with the Account Manager. The standard hybrid model consists of three days in the office and two days working from home. The office is located at Bonifacio Stopover, Bonifacio Global City (BGC), Taguig.

Why join us?

  • Proudly Great Place to Work certified
  • Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
  • Grow with stability: 100+ in our 10-Year Club by 2025
  • Dynamic talent network: 2,000+ across APAC and beyond
  • Competitive compensation with annual reviews
  • Comprehensive medical care for you and your family
  • Generous paid leave because work-life balance matters
  • Level up with LinkedIn Learning and tailored training
  • Flexible work setup

Staff Testimonial

"Working for the best client and loving what you do makes everything enjoyable at work." - Senior Broker, ASW Philippines.

What You'll Do

  • Own and manage the LineLeader CRM system daily, ensuring accurate enrolment, lead tracking, and family communications.
  • Respond to family enquiries across multiple channels, converting leads into enrolments and maintaining strong occupancy.
  • Coordinate centre tours, follow-ups, and feedback collection to support enrolment conversion.
  • Manage all pre- and post-enrolment communications, including CCS, Free Kinder, fees, and subsidies.
  • Collaborate with Centre Managers to allocate placements based on availability and policy guidelines.
  • Maintain and report on enrolment data, occupancy levels, waiting lists, and family feedback.
  • Create and manage targeted email and SMS marketing campaigns through LineLeader.
  • Handle family departures professionally, including retention efforts and exit surveys.
  • Update family records and liaise with centres on medical and enrolment information.

Key Criteria

  • At least 5 years proven experience in administration, sales, customer service, or enrolment management in education field.
  • Strong interpersonal and communication skills, with a customer-first mindset.
  • Sole ownership experience with CRM systems (LineLeader, HubSpot/Salesforce, etc.)
  • Familiarity with childcare systems (Kidsoft, Hubworks, KIM) is desirable.
  • High attention to detail and ability to manage confidential information.

#LI-TN2

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