Order Desk Manager

2 days ago

Makati City, National Capital Region, Philippines EMAPTA Full time

Job Description

Overview

We are seeking an experienced Order Desk Manager to lead the order processing function. This role oversees a team responsible for quote accuracy, order entry, contract execution, and workflow compliance across Salesforce and CPQ/billing systems. The ideal candidate is a detail-oriented, process-driven leader who thrives in a fast-paced environment and can balance speed with precision.

Key Responsibilities

Order Desk Leadership

  • Lead the Order Desk team to ensure timely and accurate processing of quotes, orders, amendments, and contract changes.
  • Oversee end-to-end order workflows, from quote creation and approvals through booking, provisioning, and documentation.
  • Provide daily coaching, guidance, and quality assurance oversight to Order Desk Specialists.

Operational Ownership

  • Ensure order accuracy and compliance with bookings, revenue recognition, pricing, and discounting policies.
  • Manage contract and documentation workflows within CRM and CPQ systems (Salesforce, PandaDoc, DocuSign, etc.).
  • Maintain high standards of data hygiene and integrity across all order-related systems.
  • Review and validate documentation for amendments, product changes, adjustments, and add-ons.

Workflow & Systems Expertise

  • Act as the primary operational partner to Sales for pricing, quoting, approvals, contract changes, and order execution.
  • Troubleshoot issues related to quotes, CPQ logic, contract versions, product SKUs, and billing workflows.
  • Identify, recommend, and implement automation and process improvements to reduce cycle time and error rates.

Cross-Functional Collaboration

  • Partner with Sales, Finance, Deal Desk, and Revenue Operations to ensure order processes align with policy and support sales efficiency.
  • Collaborate closely with Finance on billing readiness, order compliance, and policy interpretation.
  • Support reporting needs related to order volume, cycle time, exceptions, quality trends, and operational KPIs.

Renewal Execution Support (as applicable)

  • Support operational components of renewal processing, including quote accuracy, documentation, and booking.
  • Ensure renewal orders meet accuracy and policy standards prior to booking, in partnership with renewal leadership.

Qualifications & Requirements

  • 3–5 years of experience in Order Management, Order Desk, CPQ administration, or similar operational roles.
  • Minimum of 2 years' experience managing a team.
  • Strong hands-on experience with Salesforce, Salesforce CPQ, and document management tools (e.g., PandaDoc, DocuSign, Octiv, or equivalent).
  • Deep understanding of quote-to-order workflows, contract execution, and SaaS product/SKU structures.
  • Proven ability to maintain accuracy and policy compliance in high-volume order environments.
  • Strong analytical and process improvement skills with a scalable mindset.
  • Excellent communication, collaboration, and stakeholder management skills.
  • Experience partnering closely with Sales and Finance in a SaaS environment.

Job Types: Full-time, Permanent

Pay: Php70, Php100,000.00 per month

Benefits:

  • Flexible schedule
  • Flextime
  • Gym membership
  • Paid training
  • Pay raise

Work Location: In person

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