Senior Assistant

5 days ago

Los Baños, Calabarzon, Philippines International Rice Research Institute (IRRI) Full time ₱900,000 - ₱1,200,000 per year

The Senior Assistant - IT Technical Support (Global customers) is responsible for the day-to-day IT Service Desk operations, ensuring timely and effective communication, escalation, and resolution of technical issues using an IT ticketing tool for the IRRI global IT customers in Headquarters (HQ) and in the Country Offices (CO). This position will play an important role in supporting the IRRI global IT customers by helping them use the appropriate IT tools and access seamlessly, which are necessary for them to work efficiently and effectively anywhere in the world.

The IT Service Desk is responsible for ensuring that the IRRI global IT customers have the right access to, maintenance, training, and support of IRRI's HQ and CO IT network and cloud infrastructure, end-user ICT equipment such as laptop, software and applications systems, and among others. Its functions also cover assisting IT customers during hybrid events and meetings requiring the use of ICT audio and video equipment and platforms, as needed.

In addition, this position will support the internal IT teams in executing system updates and patches, assistance to deployed applications and platforms, cybersecurity awareness, and incident and request management support.

This role will acquire the necessary knowledge and skills to IRRI's various IT services, products, and resources to help and guide global IRRI IT customers for its accessibility and effective use.

This position will be based at the IRRI Headquarters, Los Baños, Philippines and may only be filled by permanent citizens of the Philippines.

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