Workforce Manager

Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Pasig site.Join our Transcom Family as a Workforce ManagerThe Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team...

Lead the development of long-term and short-term staffing strategies based on forecasted call volumes, operational trends, and business requirements.Develop accurate forecasts for call volumes, service levels, and operational activities. Ensure the right staffing levels are maintained to meet performance targets across multiple business units.Oversee...

As aWorkforce Management Specialist,you will be responsible for analyzing and monitoring the availability, allocation, and productivity of team members across projects. You will ensure that resources are effectively deployed, aligned with business priorities, and utilized at an optimal level to support project success and organizational efficiency.Key...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldPOSITION DESCRIPTIONJob title: Workforce SupervisorSite: BetaReporting to: Senior Workforce Manager    Acquire...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldPOSITION DESCRIPTIONJob title: Workforce SupervisorSite: BetaReporting to: Senior Workforce ManagerAcquire Intelligence...

We are seeking an experienced Data Analyst to join our team with a focus on headcount optimization projects. In this hybrid role, you will be responsible for analyzing and presenting data that drives key decisions in workforce planning and optimization strategies. The ideal candidate will have at least 3 years of experience in data management, with the...

Optimise call centre operations and drive efficiency with Symbos.Symbos is expanding in the Philippines and looking for a Workforce Management Analyst to join our team. If you have a knack for data analysis, system management, and process improvement in a contact centre environment, this is your chance to make a real impact.What will you do?Operate and...

As a Workforce Supervisor, you will be responsible for overseeing the day-to-day workforce operations, ensuring that staffing levels align with business needs and service level targets. You will lead a team of schedulers and real-time analysts, ensuring accurate forecasting, schedule adherence, and intraday performance management. This role requires strong...

The Workforce Specialist is responsible for forecasting, scheduling, real-time monitoring, and reporting to ensure optimal staffing levels and service performance. This role supports operations by providing accurate data insights, managing adherence, and optimizing workforce allocation to meet business targets.Candidates must have 3-5 years of experience in...

JOB DESCRIPTION:Forecast contact center demand using historical trends and statistical analysis.Create staffing plans, balancing capacity and service-level objectives.Maintain agent schedules, manage leave, overtime, and real-time operations.Monitor key metrics (AHT, SL, occupancy) and adjust resources as needed.Produce performance dashboards and recommend...