Workforce Analyst

58 minutes ago

Pasig, National Capital Region, Philippines Symbos CX Full time $40,000 - $60,000 per year

Optimise call centre operations and drive efficiency with Symbos.

Symbos is expanding in the Philippines and looking for a Workforce Management Analyst to join our team. If you have a knack for data analysis, system management, and process improvement in a contact centre environment, this is your chance to make a real impact.

What will you do?
  • Operate and optimise dialer systems, ensuring efficient call flow and minimal downtime
  • Analyse performance data to identify trends, issues, and opportunities for improvement
  • Implement workforce management methods, set up new agents, and maintain agent schedules
  • Monitor and report on utilisation, adherence, and campaign management to business stakeholders
  • Lead dialler initiatives to improve connect and Right Party Contact (RPC) rates
  • Troubleshoot technical issues in real time, collaborating with IT support and internal teams
  • Manage vendor relationships and ensure systems are updated to meet operational needs
  • Generate detailed reports on system performance, campaign results, and team productivity
  • Provide actionable insights to senior management for resource allocation and operational changes
  • Ensure compliance with industry regulations and company policies
  • Advocate for best practices in dialler and workforce management, staying informed of industry trends
What do you need to succeed?
  • Degree in a relevant field (e.g., Information Technology, Business Administration) preferred
  • Extensive knowledge of dialler and workforce management systems, plus regulatory guidelines
  • Proven experience in dialler management or workforce planning in a contact centre environment
  • Demonstrated capability in data analysis and applying insights to operational improvements
  • Technical proficiency, influential skills, analytical skills, strong communication, problem solving, and adaptability
Why Symbos?

At Symbos, you'll be part of a team that values operational excellence, collaboration, and continuous improvement. We offer opportunities to work with leading-edge technologies and support your professional growth in a dynamic environment.

Ready to optimise and innovate? Apply now and help us connect, engage, and succeed.

  • Workforce Management Analyst

    2 hours ago

    Pasig, National Capital Region, Philippines Asticom Technology Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    We are seeking an experienced Data Analyst to join our team with a focus on headcount optimization projects. In this hybrid role, you will be responsible for analyzing and presenting data that drives key decisions in workforce planning and optimization strategies. The ideal candidate will have at least 3 years of experience in data management, with the...

  • Workforce Supervisor

    2 hours ago

    Pasig, National Capital Region, Philippines Intelegencia Full time ₱840,000 per year

    As a Workforce Supervisor, you will be responsible for overseeing the day-to-day workforce operations, ensuring that staffing levels align with business needs and service level targets. You will lead a team of schedulers and real-time analysts, ensuring accurate forecasting, schedule adherence, and intraday performance management. This role requires strong...

  • Workforce Real Time Analyst

    1 hour ago

    Pasig, National Capital Region, Philippines InteLogix Full time ₱720,000 - ₱960,000 per year

    Dialer Management Analyst, Workforce Management - Position TitleDialer Campaign Management:Design, configure, launch, and manage outbound dialer campaigns (e.g., Predictive, Power, Preview, Progressive) to align with business objectives and client requirements.Monitor dialer performance in real-time, including dial ratios, connect rates, answer rates, agent...

  • Workforce Management Director

    2 weeks ago

    Pasig, National Capital Region, Philippines 03510eb3-3441-4b4c-8fb1-ada72773ffdf Full time ₱1,500,000 - ₱3,000,000 per year

    Workforce Management Director (APAC) – Dialer & Workforce Strategy FocusWe're looking for an exceptional Workforce Management Director to lead our APAC WFM organization and drive end-to-end workforce optimization across forecasting, scheduling, staffing, and real-time operations. This role plays a critical part in shaping performance for outbound...

  • Senior IT Workforce and Delivery Performance Analyst

    1 hour ago

    Pasig, National Capital Region, Philippines Aurecon Full time ₱1,200,000 - ₱2,400,000 per year

    Just imagine your future with us…At Aurecon we see the future through a very different lens. Do you?Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We...

  • Director of Workforce Management

    2 weeks ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱2,500,000 - ₱5,000,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAt Acquire Intelligence, our mission is to help business work smarter.We bring together the best people, efficient...

  • Director of Workforce Management

    1 week ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱1,500,000 - ₱2,500,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAt Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient...

  • WFM Data Analyst

    2 hours ago

    Pasig, National Capital Region, Philippines iSupport Worldwide Full time ₱900,000 - ₱1,200,000 per year

    OverviewThe WFM Data Analyst will support client engagements through the collection, validation, and analysis of workforce management and contact center data. The Analyst will be responsible for transforming raw data into meaningful insights that guide decision-making and inform solution design. This role requires strong technical proficiency, attention to...

  • Realtime Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱240,000 - ₱420,000 per year

    JOB TITLE: Realtime AnalystLocation: Quezon City, Pasig and TaguigPosition Type: Full TimeWork Set up:On siteSchedule:Shifting ScheduleHeadcount:4Start Date:ASAPSalary Package: 30,000- 35,000Job OverviewWe are looking for an experienced Real-Time Analyst to join our Workforce Management (WFM) team. The successful candidate will be responsible for monitoring...

  • Reporting Analyst

    46 minutes ago

    Pasig, National Capital Region, Philippines Med-Metrix Full time $40,000 - $60,000 per year

    Job Purpose  The Reporting Analyst plays a critical role in ensuring operational efficiency and adherence to attendance policies by providing real-time monitoring, schedule management, and data-driven insights. Reporting directly to the Workforce Director, the Reporting Analyst supports both onshore and offshore teams through accurate forecasting, capacity...