Customer Service Officer

2 days ago


Valenzuela, Philippines Itasia Industries Corp. Full time ₱21,000 - ₱28,000 per year

· Process correctly and analyze all the orders received from the Sales Department and from WooCommerce website in the oracle system of Esclusivo, Itasia and Gourmet.

· Responsible in making sure that all invoices across all channels are correctly and neatly printed in the sales invoice and delivery note.

· Responsible for coordinating with the warehouse and logistics department for the status of orders and deliveries.

· Coordinate with the purchasing department for the availability of the stocks to complete the processing of the orders received from the sales department.

· Correctly follows the SOP presented to the Customer Service Department.

· Responsible in providing overall support to the Sales Department with regards to the sales quotation, sample request, sales return, stock availability and delivery status.

· Completely and correctly comply with accounting department's policy with the sales invoice.

· Coordinate with accounting department for the unblocking of customers in the system to process the order in the oracle system.

· Responsible to coordinate with online customers for the status of their orders and deliveries by directly contacting them using the company phone provided.

· Update daily the online order monitoring of Esclusivo and Itasia to avoid missed delivery.

· Other tasks may be assigned as required or needed by your line manager.

Job Type: Full-time

Pay: Php21, Php28,000.00 per month

Benefits:

  • Employee discount
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
  • Transportation service provided

Work Location: In person



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