
Customer Service Officer
2 days ago
· Process correctly and analyze all the orders received from the Sales Department and from WooCommerce website in the oracle system of Esclusivo, Itasia and Gourmet.
· Responsible in making sure that all invoices across all channels are correctly and neatly printed in the sales invoice and delivery note.
· Responsible for coordinating with the warehouse and logistics department for the status of orders and deliveries.
· Coordinate with the purchasing department for the availability of the stocks to complete the processing of the orders received from the sales department.
· Correctly follows the SOP presented to the Customer Service Department.
· Responsible in providing overall support to the Sales Department with regards to the sales quotation, sample request, sales return, stock availability and delivery status.
· Completely and correctly comply with accounting department's policy with the sales invoice.
· Coordinate with accounting department for the unblocking of customers in the system to process the order in the oracle system.
· Responsible to coordinate with online customers for the status of their orders and deliveries by directly contacting them using the company phone provided.
· Update daily the online order monitoring of Esclusivo and Itasia to avoid missed delivery.
· Other tasks may be assigned as required or needed by your line manager.
Job Type: Full-time
Pay: Php21, Php28,000.00 per month
Benefits:
- Employee discount
- Health insurance
- On-site parking
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
- Transportation service provided
Work Location: In person
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