Customer Service Staff

5 days ago

Valenzuela, Philippines INT MANPOWER SERVICES Full time ₱218,400 - ₱262,400 per year

Responsible in helping customers with their complaints and questions , give customers information about product and services , take orders, and process returns. By helping customers understand the product and answering questions about their reservations. They are sometimes seen as having role in sales.

  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customers inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customers complaints.
  • Knowing our products inside and out so they can can answer the questions.
  • Processing orders , forms, applications , and requests..
  • Serve as the primary contact for customers regarding product inquiries, quotations, orders, and after-sales service.
  • Receive review and process purchase orders accurately into system.
  • Coordinate with product planning to confirm delivery schedules and lead times.
  • Prepare and maintain all necessary documentation, including quotations, invoices, shipping documents and order confirmations.
  • Track orders from confirmation to delivery , keeping customers update on status.
  • Providing feedback on the efficiency of the customer service process.
  • Keeping records of the customer interactions, transactions, comments, and complaints.
  • Ensure customer satisfaction and provide customer professional support.
  • Monitor proper compliance in company rules and regulations and other social compliance policies.

Qualifications:

  • Bachelor's Degree
  • Knowledgeable in Microsoft Office App
  • No visible tattoo
  • Willing to be assigned in Valenzuela

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php18,200.00 per month

Education:

  • Bachelor's (Required)

Location:

  • Valenzuela (Required)

Work Location: In person

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