Intake Triage Coordinator
3 days ago
Roles and Responsibilities
- Review and triage incoming patient referrals to ensure they are directed to the appropriate psychiatrist or clinical team.
- Initiate timely contact with referred patients to discuss needs, gather information, and schedule initial assessments.
- Coordinate patient appointments, including virtual consultations, ensuring timely and efficient access to services.
- Liaise with external insurers to verify funding eligibility and manage treatment authorizations.
- Maintain accurate and up-to-date patient records in collaboration with the administrative team.
- Handle patient inquiries with professionalism, empathy, and discretion while ensuring compliance with privacy regulations.
Required Experience
- Experience in a patient-facing or administrative healthcare role.
- Background in scheduling, insurance verification, or medical administration.
Minimum Qualifications
- Strong communication and interpersonal skills with the ability to build rapport with patients and team members.
- Ability to work independently and collaboratively within a team.
A Successful Candidate Must Have
- Strong organizational and multitasking abilities with attention to detail.
- Problem-solving skills and the ability to manage challenging situations effectively.
Proficient With
- Microsoft Office applications (Word, Outlook, Teams).
- Scheduling systems and calendar management.
Experience Advantage
- Previous work experience in a medical or healthcare-related field.
- Familiarity with insurance verification processes and funding inquiries.
ShoreXtra Perks
- Day 1 HMO Coverage
- Dayshift schedule
- Fixed Weekends off
- Game lounge
- Shorelife perks (gym membership discounts and more)
- Engaging monthly activities
- Free and unlimited barista-style coffee
- Free parking and shuttle services
- Employee referral incentives (Bronze)
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