Intake Triage Coordinator

2 days ago

Angeles City, Central Luzon, Philippines JOBS360 Full time ₱900,000 - ₱1,200,000 per year

Roles and Responsibilities

  • Review and triage incoming patient referrals to ensure they are directed to the appropriate psychiatrist or clinical team.
  • Initiate timely contact with referred patients to discuss needs, gather information, and schedule initial assessments.
  • Coordinate patient appointments, including virtual consultations, ensuring timely and efficient access to services.
  • Liaise with external insurers to verify funding eligibility and manage treatment authorizations.
  • Maintain accurate and up-to-date patient records in collaboration with the administrative team.
  • Handle patient inquiries with professionalism, empathy, and discretion while ensuring compliance with privacy regulations.

Required Experience

  • Experience in a patient-facing or administrative healthcare role.
  • Background in scheduling, insurance verification, or medical administration.

Minimum Qualifications

  • Strong communication and interpersonal skills with the ability to build rapport with patients and team members.
  • Ability to work independently and collaboratively within a team.

A Successful Candidate Must Have

  • Strong organizational and multitasking abilities with attention to detail.
  • Problem-solving skills and the ability to manage challenging situations effectively.

Proficient With

  • Microsoft Office applications (Word, Outlook, Teams).
  • Scheduling systems and calendar management.

Experience Advantage

  • Previous work experience in a medical or healthcare-related field.
  • Familiarity with insurance verification processes and funding inquiries.

ShoreXtra Perks

  • Day 1 HMO Coverage
  • Dayshift schedule
  • Fixed Weekends off
  • Game lounge
  • Shorelife perks (gym membership discounts and more)
  • Engaging monthly activities
  • Free and unlimited barista-style coffee
  • Free parking and shuttle services
  • Employee referral incentives (Bronze)

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