Paralegal/Legal Assistant

About Brainbox

Brainbox is different to every other BPO. It's not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of 'Always Be Kind' is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love their what they do and become the best versions of themselves.

We are looking for a Paralegal/Legal Assistant to support the principal immigration lawyer by performing high-level administrative, procedural, drafting, case-management and research tasks. This role will also act as a key liaison point with clients (often overseas or in Australia), interpreters, and external agencies, maintaining clarity, sensitivity, and professional communication.

Must-have Attributes

• Minimum 2 years' experience as a paralegal or legal assistant (immigration / administrative law experience strongly preferred) in Australian context
• Solid working knowledge of Australian visa subclasses, AAT processes, and Department of Home Affairs procedures
• High proficiency in legal software (LEAP, Smokeball or similar)
• Excellent written English skills, strong attention to detail
• Excellent organisation, ability to manage multiple matters concurrently
• High ethical standards, understanding of confidentiality obligations
• Strong communicator, proactive, responsive, client-oriented

Desirable / Bonus Attributes

• Diploma / Certificate in Legal Services, Migration Law, or Paralegal Studies
• Experience working with multicultural / multilingual clients or using interpreters
• Familiarity with MARA / Migration Agent regulatory structures
• Experience in applying immigration law in practice

Key Duties

Client Intake & File Opening

• Field new enquiries (phone/email), perform eligibility screening via checklist
• Prepare engagement letters, cost agreements, disclosures consistent with Australian legal ethics
• Gather client identification, visas, academic, relationship evidence, etc., meeting KYC / AML / CTF requirements
• Open and maintain matter files in practice management system (e.g. LEAP, Actionstep, Smokeball)

Document Preparation & Drafting

• Prepare visa application forms, sponsorship/nomination forms, statutory declarations, bridging visa requests
• Draft client letters, submissions to Department of Home Affairs, affidavits, Form 956, etc.
• Collate and format evidence bundles in correct order, indexing, pagination for ImmiAccount or AAT filings
• Proofread and cross-check for factual / grammatical accuracy before sending to the lawyer

Case Management & Client Support

• Maintain a central register of active matters, track critical deadlines (visa expiries, RFIs, responses, hearing dates)
• Proactively alert clients and the lawyer of upcoming deadlines or missing information
• Liaise with clients to request missing documents, clarify instructions, manage expectations
• Assist with AAT review matters: assemble hearing bundles, coordinate interpreters, prepare witness lists

Legal Research & Compliance

• Conduct research on Australian migration law, departmental policy, relevant case law (via AustLII, LEGENDcom, MARA guides)
• Monitor regulatory changes and departmental updates; prepare internal summaries or memos
• Ensure recordkeeping, advice, and documents comply with confidentiality rules and the Privacy Act 1988

Administrative & Practice Support

• Manage the lawyer's calendar, coordinate appointments, meetings
• Assist with invoicing, WIP tracking, time entries in the practice system
• Handle file closures, archiving per retention policies
• Maintain and update internal precedent templates, checklists, internal resources
• Occasionally assist with reception, mail handling, office admin tasks

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and practical tests.

This position is an on-site role at our Pampanga office. Candidates must be willing to work on-site.

Job Type: Full-time

Ability to commute/relocate:

• Angeles City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired salary?
• What is your notice period?

Experience:

• Paralegal/Legal : 2 years (Preferred)
• Australian Immigration Law: 1 year (Preferred)

Work Location: In person