Chat Support/Email Support

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand...

ResponsibilitiesProvide timely and efficient chat support to customers, addressing inquiries and resolving issues.Maintain a high level of customer satisfaction through effective communication and problem-solving skills.Log interactions and follow up on unresolved issues to ensure customer needs are met.Collaborate with team members to improve processes and...

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.Job Responsibilities:Address customer questions, concerns, and complaints efficiently, escalating issues as needed for prompt resolution.Accurately record and update customer interactions, transactions,...

Primary Responsibilities:Chat Advisor Support & Operational AssistanceProvide assistance to chat support advisors by addressing their inquiries related to orders, tools, service flow, or platform navigation. Help ensure clarity around platform features and service standards. Apply appropriate judgment to troubleshoot issues and promote a smooth, high-quality...

With customer experience-first mindset, eCommerce Chat Support will support and optimize our brands' online presence. Our eCommerce Chat Support will collate and update online assets, ensure implementation of campaigns. Your creative thinking skills and strategies will be an essential part in creating the perfect branded store experience for our shoppers and...

Technical Support Representative (L1) to provide front-line support for our external client, Avanquest/PlanetArt. This role involves assisting customers with technical issues, platform navigation, and general troubleshooting through phone, email, and chat channels.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat.Respond...

Summary:The Technical Support Team Lead will oversee a team that provides customer service and technical support via voice, chat, and email. The role requires strong leadership, communication, and problem-solving skills to ensure service excellence and operational efficiency.Responsibilities:Key Responsibilities:Work Setup:Lead and supervise the technical...

We are seeking a dedicated and organized Administrative and Liaison Officer to join our team.The ideal candidate will be responsible for managing administrative tasks and serving as a point of contact between our organization and external partners including vendors and government offices.This role requires excellent communication skills, attention to detail,...

We are looking for a self-sufficient, tech-savvy, and service-driven support professional to join our growing real estate operations team. In this role, you'll be responsible for delivering exceptional technical and administrative support to real estate agents and clients through live chat, email, and phone.This is a hands-on role for someone who enjoys...

The RoleKey ResponsibilitiesSupport direct and indirect sales campaigns and requests from regional/business offices.Participate in campaign discussions and contribute to implementation.Conduct data research and validation as per stakeholder requirements.Maintain and update records and databases in prescribed formats.Initiate and provide communication support...