Customer Support

2 days ago

Taguig, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱200,000 - ₱400,000 per year

We are looking for a Customer Support Representative to join our team and provide excellent service to our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience through every interaction.


Key Responsibilities:
  • Respond promptly to customer inquiries via phone, email, chat, or social media.
  • Identify and assess customer needs to achieve satisfaction.
  • Resolve product or service issues by clarifying the complaint, determining the cause, and providing appropriate solutions.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Follow up to ensure that appropriate actions were taken to resolve customers' issues.
  • Communicate and coordinate with internal departments as needed.
  • Provide feedback on the efficiency of the customer service process.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.

Qualifications and Skills:
  • Bachelor's degree (preferred) or equivalent work experience.
  • Proven experience in customer service, support, or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and multitasking abilities.
  • Familiarity with CRM systems and practices (e.g., Zendesk, Freshdesk, Salesforce).
  • Ability to stay calm under pressure and handle difficult situations professionally.
  • Strong attention to detail and organizational skills.
  • Basic technical proficiency (Microsoft Office, email, chat tools).

  • Customer Support

    2 weeks ago

    Taguig, National Capital Region, Philippines Amadeus Full time ₱1,200,000 - ₱2,400,000 per year

    Job TitleCustomer Support - Travel Expense AdvocateJob Title:Customer Support – Travel Expense AdvocateIn this job you will:Position Summary:The Customer Support – Travel Expense Advocate will provide 2nd level support to Cytric Expense customers. He/She will require working with applications as well as infrastructure components to undertake analysis,...

  • Customer Support

    2 days ago

    Taguig, National Capital Region, Philippines Amadeus Full time ₱300,000 - ₱600,000 per year

    Job TitleCustomer Support - Travel ExpenseJob Title:Customer Support – Travel Expense AdvocateIn this job you will:Position Summary:The Customer Support – Travel Expense Advocate will provide 2nd level support to Cytric Expense customers. He/She will require working with applications as well as infrastructure components to undertake analysis, diagnosis...

  • Customer Support

    5 days ago

    Taguig, National Capital Region, Philippines Amadeus Full time ₱400,000 - ₱800,000 per year

    Job TitleCustomer Support - Team LeadJob Title:Customer Support – Team LeadIn this job you will:Support Coordination with Local markets •Ensure that functional issues reported by customers are rectified by the GSTs staff or escalated to second level support areas within Amadeus and other third party providers within the agreed timeframes.Monitor the GST...

  • Customer Support

    1 week ago

    Taguig, National Capital Region, Philippines LSEG Full time ₱1,200,000 - ₱2,400,000 per year

    LSEG is the world's leading source of intelligent information for businesses and professionals. We deliver information quickly and efficiently, so professionals have knowledge to act. By joining the LSEG Quantitative Product Specialist team, you will be enabling the discovery of new financial relationships and strategies.The Quant Product Specialist team at...

  • Customer Support

    1 week ago

    Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time ₱900,000 - ₱1,200,000 per year

    LSEG is the world's leading source of intelligent information for businesses and professionals. We deliver information quickly and efficiently, so professionals have knowledge to act. By joining the LSEG Quantitative Product Specialist team, you will be enabling the discovery of new financial relationships and strategies.The Quant Product Specialist team at...

  • Customer Support Representative

    2 days ago

    Taguig, National Capital Region, Philippines Satellite Office Full time ₱400,000 - ₱600,000 per year

    Customer Support Representatives provide a critical front line of support via telephone, email and webchat for Wisr customers. Customer Support Representatives coordinate within our teams to provide customers with information on our products and services, loan servicing queries, new loan applications and technical support with our products.KEY...

  • Customer support Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per year

    Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.• Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.• Be a trusted advisor, listen and empathize so the customer knows...

  • Customer Support Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Easy Payroll Global Full time ₱900,000 - ₱1,200,000 per year

    Hiring for our Client | Recruitment managed by EPGLocation: Taguig CityWork Setup: 100% Onsite (Work from Office)What you'll be doing:Provide support to high-profile customers across phone, chat, and email by investigating, troubleshooting, and resolving issues.Utilize all available resources to ensure efficient, high-standard service delivery.Act as a...

  • Customer Support Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Amadeus Full time ₱1,200,000 - ₱2,400,000 per year

    Job TitleCustomer Support Associate Job Title Customer Support AssociatePurpose of the Role:Serve as Amadeus Customer Care Management customers' first level of support via all incoming channels (phone, portal, email, etc.); for functional queries, product/product line with additional products trained as competency increases.In this role, you will:Provide...

  • Customer Support Associate

    1 week ago

    Taguig, National Capital Region, Philippines WeTalk Educational Corp. Full time ₱250,000 - ₱350,000 per year

    Job Description:RegistrarHandles inquiries via call, live chat, social media and other platforms design to receive communication from client and communicate the same to appropriate departmentFunction as course consultant – serves as frontline in communicating available programs/courses for students. Regularly communicate with Marketing and Academics on...