Customer Support

2 weeks ago

Taguig, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱200,000 - ₱400,000 per year

We are looking for a Customer Support Representative to join our team and provide excellent service to our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience through every interaction.


Key Responsibilities:
  • Respond promptly to customer inquiries via phone, email, chat, or social media.
  • Identify and assess customer needs to achieve satisfaction.
  • Resolve product or service issues by clarifying the complaint, determining the cause, and providing appropriate solutions.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Follow up to ensure that appropriate actions were taken to resolve customers' issues.
  • Communicate and coordinate with internal departments as needed.
  • Provide feedback on the efficiency of the customer service process.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.

Qualifications and Skills:
  • Bachelor's degree (preferred) or equivalent work experience.
  • Proven experience in customer service, support, or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and multitasking abilities.
  • Familiarity with CRM systems and practices (e.g., Zendesk, Freshdesk, Salesforce).
  • Ability to stay calm under pressure and handle difficult situations professionally.
  • Strong attention to detail and organizational skills.
  • Basic technical proficiency (Microsoft Office, email, chat tools).

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