Chat Support

12 hours ago

Taguig, National Capital Region, Philippines Bossjob Full time ₱150,000 - ₱250,000 per year

Responsibilities

  • Provide timely and efficient chat support to customers, addressing inquiries and resolving issues.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
  • Log interactions and follow up on unresolved issues to ensure customer needs are met.
  • Collaborate with team members to improve processes and enhance the customer experience.
  • Stay updated on product features and policies to provide accurate information to customers.

Requirements

  • Educational Qualifications: Bachelors degree in a relevant field preferred.
  • Experience Level: 1-3 years of experience in a customer service or chat support role.
  • Skills and Competencies: Excellent communication skills, customer-oriented mindset, and proficiency in computer systems.
  • Qualities and Traits: Strong problem-solving abilities and a keen attention to detail.
  • Working Conditions: May require working in shifts including evenings and weekends.

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