Dealer Sales Trainer
1 week ago
Main Duties and Responsibilities
Design and develop comprehensive training programs covering product knowledge, sales techniques, customer service, and dealership policies
Customize TMP training materials to suit organizational needs, ensuring relevance and alignment with local dealership goals
Create engaging training content such as manuals, presentations, videos, and interactive modules to support effective learning
Develop internal training programs as requested by the Vehicle Sales Department (VSD) or other departments
Organize and facilitate workshops, seminars, and onboarding sessions for new hires and existing sales staff
Deliver training on product knowledge, selling skills, and customer satisfaction strategies
Provide personalized coaching and mentoring to Marketing Professionals (MPs) and Group Sales Managers (GSMs) to address performance gaps and support career development
Ensure MPs are prepared for TMP's Bi-Annual Examination and achieve passing scores
Stay updated on the latest automotive models, features, technologies, and industry trends
Train staff on best practices in prospecting, lead generation, negotiation, and closing techniques
Introduce and reinforce the use of digital sales tools and platforms to enhance competitiveness
Ensure all MPs and GRMs are equipped to communicate product benefits effectively to customers
Develop and implement tools to assess training effectiveness and individual performance
Conduct surveys and gather feedback to continuously improve training content and delivery
Participate in regular team meetings to align training efforts with dealership goals, discuss training needs, and share insights
Maintain accurate records of training activities, attendance, assessments, and feedback
Prepare and submit required reports to TMP's training section and internal departments
Coordinate monthly dealer training activities and requisitions for advertising and marketing collaterals with TMP
Prepare MPs for TMP's MP Audit and ensure compliance with audit standards to achieve passing rates
Support the development and engagement of TOPS Club Members through targeted initiatives
Assist in non-technical tasks or cross-functional support as needed by other departments
Perform other job-related tasks that may be assigned from time to time
Job Type: Full-time
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
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