Process Assurance Specialist

4 days ago

Quezon City, National Capital Region, Philippines Asticom Technology Inc Full time ₱300,000 - ₱500,000 per year

Refactored Content Validation and Publication

  • Review AI-refactored knowledge base articles against original source materials to ensure accuracy and completeness.
  • Document and report inconsistencies, ensuring compliance with client's content standards.
  • Publish validated articles on designated platforms (e.g., KMS, Confluence).

Policies and Procedures Manual Review, Consolidation, and Alignment

  • Review and update the Channels Policies and Procedures Manual to ensure clarity, accuracy, and alignment with current operations.
  • Remove redundant or outdated content and integrate process updates to support the Universalist and Community of Experts framework.
  • Identify and consolidate common processes across channels to enable multi-skilled agent operations.
  • Maintain version control and ensure documentation traceability for all updated materials.
  • Comply with client's internal documentation, privacy, and branding standards.

Qualifications:

  • Currently pursuing a degree in Industrial Engineering, Business Administration, Information Management, Communication, English, or a related field.
  • Demonstrates strong comprehension, reading accuracy, and attention to detail.
  • Capable of following structured review processes and written instructions.
  • Comfortable working independently on repetitive but critical review tasks.
  • Willing to learn and contribute to process improvement in a team setting.

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