Technical Support Group Officer

8 hours ago

Manila, National Capital Region, Philippines Geanaux Systems Corp. Full time

Geanaux Systems Corp. is seeking a motivated and experienced Technical Support Group Officer to join our team for our Project Sites in Metro Manila. In this full-time role, you will be responsible for providing high-quality technical support and troubleshooting to our clients, ensuring their seamless experience with our electrical and electronic engineering solutions.

What you'll be doing

  • Respond to customer inquiries and troubleshoot issues related to our electrical and electronic engineering products and services
  • Provide timely and effective solutions to customers, ensuring their satisfaction and retention
  • Programming and configuration of CCTV and other systems
  • Collaborate with the engineering team to understand product functionality and stay up-to-date with new developments
  • Document and track customer issues and resolutions to identify trends and opportunities for process improvement
  • Contribute to the development of training materials and knowledge resources for the support team
  • Participate in regular team meetings and training sessions to enhance your knowledge and skills

What we're looking for

  • Bachelor's degree in Electrical/Electronic Engineering or a related field
  • 2-5 years of experience in technical support, preferably in the electrical/electronic engineering industry
  • Strong problem-solving and analytical skills, with the ability to quickly identify and resolve customer issues
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers
  • Willingness to learn and stay up-to-date with the latest technologies and industry trends
  • Ability to work in a fast-paced, collaborative environment and prioritize multiple tasks effectively

What we offer

  • Opportunities for professional development and career advancement
  • Collaborative and supportive work environment

Job Types: Full-time, Permanent

Benefits:

  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Education:

  • Bachelor's (Required)

Language:

  • English (Preferred)

Location:

  • Manila (Required)

Willingness to travel:

  • 75% (Required)

Work Location: In person

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