Group Leader

24 hours ago

Manila, National Capital Region, Philippines Trip group Full time ₱1,500,000 - ₱2,500,000 per year

About Us

Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of , Ctrip, Skyscanner, and Qunar. Across its platforms, Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Group has become one of the largest travel companies in the world in terms of gross merchandise value.

Job Responsibilities:

  • Work with management team to ensure projects launch and accomplish successfully; ensure targeted operations KPIs are achieved
  • Maintain high level of customer satisfaction through consistent quality service delivery
  • Maintain high team morale by providing leadership, guidance, and coaching to the team members
  • Accountable for ensuring that all operational performance measures are consistently achieved/exceeded
  • Maintain and improve customer satisfaction across all channels and products
  • Accountable for managing absence, attrition and adherence within the team
  • Measure performance of the key team members against SMART objectives and behavioral competencies, identify areas for improvement and personal development through 1:1 coaching and devise appropriate action plans; responsible for maximizing team productivity
  • Develop, identify, grow and maintain talent by embedding high-performance culture, provide regular feedback and coaching and ensure strong succession plans are in place
  • Analyze, interpret and report to the Service Manager on performance statistics identifying trends and presenting appropriate recommendations for improvements
    Develop excellent working relationships across all functions within the business and management of conflict situations

Job Requirements:

  • Bachelor's degree in Management, Comms, and/or any relevant field
  • Excellent verbal and written English communication skills; ability to speak Mandarin is a plus
  • 5+ years' experience in customer care center management with more than 50 FTEs; travel and/or international environment experience, preferred
  • Proven ability to understand different cultures, international background
  • COPC / Six Sigma / PMP experience, preferred
  • Data-driven and results-oriented; ability to work under pressure
  • Strong decision-making skills; committed to excellence
  • Solid knowledge of call center management and MS office tools; monitoring and coaching skills
  • Solid leadership and people skills

  • Groups Support Team Leader

    1 week ago

    Manila, National Capital Region, Philippines Goway Manila Full time ₱1,200,000 - ₱2,400,000 per year

    GROUPS SUPPORT TEAM LEADER - ACROSS AUSTRALIAJob Type: Full TimeLocation: HybridReporting to: Operations ManagerJob purpose:Your role is to lead and oversee the daily operations of the Groups Support team, ensuring smooth coordination of group travel logistics and exceptional service delivery.What will be your key responsibilities?To ensure the team is...

  • Group Sales Officer

    23 hours ago

    Manila, National Capital Region, Philippines Sun Life Grepa Financial, Inc. Full time ₱600,000 - ₱1,200,000 per year

    DescriptionThe Group Sales Officer or Corporate Sales Executive is responsible for acquiring new business corporate accounts within their designated area according to prescribed sales target on a quarterly or/and annual basis to contribute to the goals of the business unit.The position shall occasionally assist the Team Leader in the supervision of Group...

  • Groups Support Coordinator

    1 week ago

    Manila, National Capital Region, Philippines Goway Manila Full time ₱40,000 - ₱60,000 per year

    GROUPS SUPPORT COORDINATOR - ACROSS AUSTRALIAJob Type: Full TimeLocation: HybridReporting to: Groups Support Team LeaderJob purpose:Your role is to assist with booking, amending and cancelling group services, liaise with suppliers and keep files accurate and up to date. You will ensure all changes are communicated promptly to the Groups Consultant so they...

  • Country Leader

    1 week ago

    Manila, National Capital Region, Philippines Gemini Water Group Full time ₱900,000 - ₱1,200,000 per year

    Country Leader / Director of Operations – PhilippinesLocation: Philippines (Hybrid / Remote)Compensation: ~₱200, ,000/monthReports To: Business Leader (U.S.-based)About UsWe are a fast-growing SaaS technology company providing compliance services to municipalities across the United States, helping local governments with their regulatory and consumer...

  • country hr leader

    2 weeks ago

    Manila, National Capital Region, Philippines PAN & COMPANY | HEADHUNTER Full time ₱2,000,000 - ₱2,500,000 per year

    COUNTRY HR LEADER | CONSUMER TECH & INTERNET GROUP | BASED IN MANILAOur Client is a foreign profitable consumer tech & internet group with a strong presence across Southeast Asia and beyond. As part of a larger technology conglomerate, they have transformed the way people shop, pay, and interact by offering accessible, scalable, and locally attuned digital...

  • Finance Services Team Leader

    1 week ago

    Manila, National Capital Region, Philippines QBE Insurance Group Full time ₱900,000 - ₱1,200,000 per year

    Primary DetailsTime Type: Full timeWorker Type: Employee3PM - 12 AM ShiftThe Team Leader General Accounting role will provide expertise in leading the finance operations and finance close of the division adhering to the Group Finance timetable. This role covers the following finance functions: general accounting, analysis of journals and movements impacting...

  • Area Leader

    5 days ago

    Manila, National Capital Region, Philippines The Moment Group Full time ₱2,000,000 - ₱2,500,000 per year

    The Moment Group (TMG) is a collective of some of Manila's leading restaurant concepts. TMG has successfully developed, owned, and operated some of the country's tastiest and most popular homegrown concepts such as 8Cuts Burgers, Manam Comfort Filipino, Manam's Pancit Pancitan, Ooma Bold Japanese, Mo' Cookies, Moment Catering, Moment the Grocer, The Mess...

  • Team Leader

    1 day ago

    Manila, National Capital Region, Philippines ASW Full time ₱900,000 - ₱1,200,000 per year

    Job Description THE OPPORTUNITYOur partner, a leading provider of private rehabilitation centers and co-located clinics within aged care facilities across Australia, is seeking a dedicated Team Leader (Healthcare) to join their team Renowned for offering a comprehensive range of allied health services, they stand out as one of the few allied health groups...

  • Team Leader, Content

    5 days ago

    Manila, National Capital Region, Philippines FactSet Full time ₱1,200,000 - ₱2,400,000 per year

    FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.At FactSet, our values are the foundation of everything we do. They express how we act and operate , serve as a compass in our decision-making,...

  • Team Leader

    1 week ago

    Manila, National Capital Region, Philippines Viventis Search Asia Full time ₱1,500,000 - ₱2,500,000 per year

    Summary:To supervise and implement policies and to identify opportunity areas to ensure sub-functional efficiency. To be responsible for supervising a team of professionals and drive improvements in call skills and customer experience through regular interaction in order to achieve individual and group targets. To maintain partnerships across the...