Information Technology Operations Manager

7 days ago

Pasig, National Capital Region, Philippines Connext Full time ₱1,500,000 - ₱3,000,000 per year

Job Summary:

The
IT Operations Manage
r is responsible for managing all after-hours IT operations, ensuring stable, reliable, and secure infrastructure support across a 24/7 environment. The role leads after-hours incident escalation, oversees service delivery and technical operations, monitors operational performance, and collaborates with internal teams to support business continuity.

Responsibilities:

  • Direct and execute after-hours IT operations in alignment with IT policies, SOPs, SLAs, and security standards.
  • Monitor IT operational metrics, service efficiency, and performance; provide timely updates to leadership.
  • Collaborate with Performance, Execution, and cross-functional teams to support operational excellence.
  • Ensure stability, uptime, and service reliability of IT infrastructure and services during after-hours operations.
  • Manage after-hours IT service delivery including service desk, incident triage, and user support.
  • Lead escalation management for incidents, outages, and critical operational issues.
  • Drive incident lifecycle from detection through resolution, ensuring accurate documentation and communication.
  • Analyze recurring technical incidents and recommend process improvements or automation opportunities.
  • Promote continuous improvement across workflows, documentation, and service delivery processes.
  • Serve as the primary escalation point for advanced server, network, cloud, and desktop issues.
  • Oversee monitoring, troubleshooting, and maintenance of core technologies (Windows Server, AD, DNS, Networking, VPN, Azure, VMware, O365).
  • Guide technical troubleshooting efforts and ensure rapid response during high-impact situations.
  • Support backup, cloud storage, and infrastructure readiness across all supported platforms.
  • Supervise, coach, and develop after-hours IT professionals to maintain a high-performing operations team.
  • Conduct performance evaluations, coaching, and support team capability growth.
  • Promote collaboration, knowledge sharing, and consistent technical proficiency across all shifts.
  • Foster a culture of accountability, continuous improvement, and operational discipline.

Qualifications and Requirements:

  • Hands-on experience with IT systems such as Windows Server, Active Directory, Azure, VMware, Microsoft 365, networking, and cloud operations.
  • Experience managing system uptime, incident response, and after-hours technical operations.
  • Has background in network, cloud, and server administration.
  • Operate effectively in a 24/7 high-demand environment.
  • Demonstrates strong problem-solving, analytical, and decision-making abilities under time-sensitive conditions.
  • Clear and coherent both written and verbal communication skills in English for technical and non-technical stakeholders.
  • Has at least 3 years experience in supervising a team
  • Above average English communication skills

Work Location:
Onsite (Ortigas, Pasig City) at Discovery Suites Bldg across Podium Mall

Work Schedule:
6AM - 3PM PHT / 3PM - 12PM PH Time

Work Perks and Benefits:

  • Rice Allowance
  • Internet Allowance
  • 22 days Paid Time Off per year (1.83 days earning every month)
  • HMO for Employee
  • HMO for Dependents
  • Group Life Insurance
  • Annual Merit Increase
  • 13th Month Pay
  • Mid-Year Bonus (Terms apply)

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