Accounts Receivable Specialist

Position Title: Accounts Receivable Specialist

Work Set Up: On-site

Schedule: 9:00 PM - 6:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

Responsible for executing accounts receivable duties within an assigned group of Sales Partners, including the collection of past due invoices and addressing challenges hindering payment from customers.

What You'll Do:

• Provide customer and sales partner service, resolving payment collection challenges.
• Respond to inquiries from customers and sales partners, and communicate regarding unpaid accounts.
• Maintain detailed account notes in A/R Automation related to invoice collection.
• Report on past-due accounts/invoices to management upon request.
• Review account notes for unpaid invoices following established collection procedures.
• Manage a special exception listing for sales partner/customer matters outside standard collection procedures.
• Prepare statements and special letters upon customer/sales partner request.
• Generate collection letters and make calls to address overdue balances.
• Determine adjustments or write-offs within authority through A/R maintenance.
• Prepare credit memos for proposed adjustments and perform related data entry.
• Complete requests for credits and rebills, maintaining detailed account notes.
• Accept credit card payments via phone and issue receipts.
• Research payment disputes to ensure proper application per guidelines.
• Coordinate with Finance to verify customer tax-exempt information.
• Issue revised invoices and credit notes, acknowledge payments.
• Research unidentified checks, handle overpayments, and process refund check requests.
• Outline detailed actions taken and provide a plan for collecting outstanding balances.
• Collaborate with Credit & Collections Manager and Assistant Manager to adjust/write off balances.
• Discuss with Credit & Collections Manager & Assistant Manager regarding accounts needing collection.
• Adjust sales partner commissions based on factors affecting order value reduction.
• Perform other related duties as assigned.

What We're Looking For:

• Specialized knowledge of credit and collection procedures.

• 1-2 years of customer relations and/or collection experience, preferably with accounting experience.

• Proficiency in basic Microsoft Office tools.

• Strong oral and written communication skills.
• Advanced mathematical abilities.
• Effective customer relations skills.
• Prolonged periods of deskwork and computer use.
• Ability to concentrate for extended periods and manage multiple tasks effectively.
• Work primarily indoors in a typical office environment, utilizing standard office equipment.
• Interaction with team members and customers in person, via phone, or email.

Why You'll Love Joining the CO Fam

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team