Account Support Specialist

3 hours ago

Angeles City, Central Luzon, Philippines Connext Global Solutions Inc Full time ₱250,000 - ₱500,000 per year

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for an Account Support Specialist who will be working with Connext's Client in the United States of America.

What's in it for you?

  • Competitive compensation
  • Perfect Attendance Bonus
  • Life insurance
  • HMO Insurance
  • Great company culture
  • 25% Night Differential
  • Annual Increase
  • Mid- Year Bonus

What is the job?

The Account Support Specialist manages sales orders, coordinates with clients, handles inventory and invoices, and responds to customer inquiries.

Responsibilities:


• Process customer sales orders received via email, fax, voicemail, or phone calls.

• Coordinate with the client POC to gather complete and accurate order details.

• Use Excel (including pivot tables) to generate and update inventory based on sales orders.

• Prepare and manage invoices for various sales orders, ensuring accuracy and timeliness.

• Respond to customer inquiries and provide support throughout the order process.

• Escalate issues or concerns to the appropriate POCs and perform other assigned tasks.

Qualifications:


• Willing to take customer calls for order processing.

• Proficient in MS Excel, including pivot tables and inventory tracking.

• Strong organizational skills and high attention to detail.

• Clear and professional verbal and written communication skills.

• Ability to multitask, prioritize, and work efficiently with minimal supervision.

• Willing to work onsite and on flexible schedules.

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