Spanish Bilingual Agent

3 days ago

Quezon City, National Capital Region, Philippines Targets RMS Full time ₱720,000 per year

JOB DESCRIPTION OVERVIEW:

The Spanish Bilingual CSR is primarily responsible for answering inquiries with exceptional customer service while maintaining positive customer relation.

QUALIFICATIONS / EXPERIENCE:

  • Spanish speaking skills (training\certification)
  • 1 + year of call center experience with 1 year of additional special
  • Communication Proficiency i.e., talking to others to convey information effectively.
  • Customer/Client Focus. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to multitask & Organizational skills a must.
  • Exemplary customer service skills - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Problem Solving/Analysis.
  • Time Management.
  • Teamwork Orientation.
  • High school degree or higher
  • Work in rotating shift - US Standard Time

Job Types: Full-time, Permanent

Pay: Php50, Php60,000.00 per month

Benefits:

  • Paid training

Experience:

  • Inbound Customer Service Representative: 1 year (Preferred)

Language:

  • English (Preferred)
  • Spanish (Preferred)

Work Location: In person

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