Spanish Bilingual
4 days ago
We are seeking a Bilingual Customer Service Representative fluent in Spanish and English to join our customer support team. The ideal candidate will provide outstanding service to our Spanish- and English-speaking customers, handling inquiries, resolving issues, and ensuring an exceptional customer experience across various communication channels.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or social media in both Spanish and English.
- Assist customers with product information, orders, returns, billing, technical support, and general account questions.
- Resolve customer complaints efficiently and professionally, escalating complex issues when necessary.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Follow communication procedures, guidelines, and policies.
- Collaborate with other departments to ensure customer needs are met promptly.
- Continuously strive to improve service quality and customer satisfaction.
Requirements:
- Fluency in both Spanish and English (written and spoken) is required.
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service or call center role is a plus.
- Strong communication and problem-solving skills.
- Comfortable using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively.
- Patient, empathetic, and enthusiastic attitude toward customers.
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