Spanish Bilingual

3 days ago

Quezon City, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time $40,000 - $60,000 per year
Job Summary:

We are seeking a Bilingual Customer Service Representative fluent in Spanish and English to join our customer support team. The ideal candidate will provide outstanding service to our Spanish- and English-speaking customers, handling inquiries, resolving issues, and ensuring an exceptional customer experience across various communication channels.


Key Responsibilities:
  • Respond to customer inquiries via phone, email, chat, or social media in both Spanish and English.
  • Assist customers with product information, orders, returns, billing, technical support, and general account questions.
  • Resolve customer complaints efficiently and professionally, escalating complex issues when necessary.
  • Maintain accurate records of customer interactions and transactions using our CRM system.
  • Follow communication procedures, guidelines, and policies.
  • Collaborate with other departments to ensure customer needs are met promptly.
  • Continuously strive to improve service quality and customer satisfaction.

Requirements:
  • Fluency in both Spanish and English (written and spoken) is required.
  • High school diploma or equivalent; college degree preferred.
  • Proven experience in a customer service or call center role is a plus.
  • Strong communication and problem-solving skills.
  • Comfortable using customer service software, CRM systems, and Microsoft Office Suite.
  • Ability to multitask, prioritize, and manage time effectively.
  • Patient, empathetic, and enthusiastic attitude toward customers.

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