Customer Care Associate

6 days ago

Pasig, National Capital Region, Philippines SINGAPORE MEDICAL LABORATORIES, INC. Full time ₱250,000 - ₱400,000 per year

Qualifications:

  • Candidate must possess at least Bachelor's/College Degree.
  • At least 6 months working experience in BPO.
  • Good communication skills.
  • Knowledge in medical terms and with experience as booking agent is advantage
  • Willing to be assigned in PASIG.

Job Description:

  • Updates the company database by inputting information from each call and keeping every customer field current
  • Collaborates with the sales team to develop efficient methods for handling issues with larger revenue customers
  • Assist in creating ways for delivering excellent customer service to irate or problematic customers
  • Prepares for customer inquiries by studying products, services, and customer service processes
  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
  • Records customer inquiries by documenting inquiry and response in customers' accounts
  • Gives prices, computation, test preparation needed by customers / clients
  • Improves quality service by recommending improved processes; identifying new product and service applications
  • Updates job knowledge by participating in educational opportunities
  • Creates and maintains computer files for follow-up action
  • Coordinates all concerns to the designated department
  • Accomplishes customer service and organization mission by completing related results as needed.

Company Benefits:

  • HMO (Maxicare)
  • Dental
  • Maternity
  • Medicine Reimbursement
  • Life Insurance
  • Rice Subsidy
  • Clothing Allowance
  • Vacation Leave
  • Sick Leave
  • Loans

Job Types: Full-time

Benefits:

  • Employee discount
  • Flextime
  • Health insurance
  • Life insurance
  • Paid training

Schedule:

  • 8 hour shift
  • Day shift

Supplemental Pay:

  • 13th month salary
  • Overtime pay

Job Type: Full-time

Benefits:

  • Paid training

Work Location: In person

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