Customer Care Officer

2 days ago

Pasig, National Capital Region, Philippines The New APEC Development Corporation Full time ₱250,000 - ₱500,000 per year

We seek for a dedicated Customer Relations Supervisor to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.

What You'll Do:

  • Handle escalated customer issues and complex cases, providing timely and effective resolutions while maintaining a high level of customer satisfaction.
  • Develop and implement strategies to proactively reach out to customers, providing updates on accounts, addressing concerns, and gathering valuable feedback on their experiences to improve service.
  • Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.
  • Analyze team performance metrics and customer feedback to identify trends, recurring issues, and opportunities for process improvement.
  • Create and maintain customer service policies and procedures to ensure consistency and efficiency across the team.

Who We're Looking For:

  • Bachelor's degree in Business Administration, Communication, or a related field.
  • Minimum of 5 years of customer service experience (experience in the real estate industry is a strong plus).
  • Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
  • Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
  • Proficient in Microsoft Office Suite and a CRM system is a plus.
  • Possesses utmost professionalism and integrity

Why Work With Us?

At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.

Financial & Health Support:

  • Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
  • Health Card after 6 months
  • Performance Bonuses
  • Salary Loan and Emergency Loan

Growth & Development:

  • Regularization after 6 months
  • Trainings and Seminars
  • Incentive Leave

Exclusive Employee Perks:

  • Employee Housing Discount
  • Education Assistance
  • Wedding Gift
  • Company Activities and Team-building events

Ready to build your career with us? Click "APPLY NOW" and upload your updated resume to get started. Should you have further inquiries, you can contact

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Flextime
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

  • Customer Care Officer

    2 days ago

    Pasig, National Capital Region, Philippines APEC Homes Full time ₱250,000 - ₱500,000 per year

    We seek for a dedicated Customer Care Officer to join our team. You will be the first point of contact for our valued clients, ensuring they have a positive and efficient experience.What You'll Do:Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.Proactively reach out to customers to provide updates...

  • Customer Care Consultant

    2 days ago

    Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱360,000 - ₱420,000 per year

    CUSTOMER CARE CONSULTANTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE CONSULTANT?Deliver outstanding on brand' customer service...

  • Customer Care Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Cepat Kredit Financing Inc Full time ₱1,200,000 - ₱2,400,000 per year

    Team Leadership: Lead, mentor, and manage a team of customer care representatives, ensuring high performance, engagement, and job satisfaction.Customer Support Management: Oversee customer support operations, ensuring all customer inquiries, complaints, and issues are handled promptly and effectively.Process Improvement: Identify areas of improvement in the...

  • Customer Care Team Leader

    2 weeks ago

    Pasig, National Capital Region, Philippines The New APEC Development Corporation Full time ₱1,500,000 - ₱3,000,000 per year

    We seek for a dedicated Customer Care Team Lead to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.What You'll Do:Handle escalated...

  • Customer Care Representative

    2 days ago

    Pasig, National Capital Region, Philippines Comrise Full time ₱150,000 - ₱250,000 per year

    About the Role:We are looking for dedicated and enthusiastic Customer Care Representatives to join our growing team If you enjoy helping people, solving problems, and working in a fast-paced environment — we'd love to meet you.Qualifications:High school graduates are welcome to apply with at least 1 year of CSR experience.College graduates (any course) may...

  • Customer Care Representative

    2 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱300,000 - ₱450,000 per year

    Primary Purpose of RoleThe Customer Care Representative is responsible for:Providing exceptional customer service for all inbound calls, emails, order management and general enquiries across both store and ecommerce channelsKey Skills Qualifications & ExperiencePrerequisite Skills:Well-developed interpersonal skills and ability to build relationships with...

  • Customer Care Representative

    2 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱300,000 - ₱450,000 per year

    Primary Purpose of RoleThe Customer Care Representative is responsible for:Providing exceptional customer service for all inbound calls, emails, order management and general enquiries across both store and ecommerce channelsKey Skills Qualifications & ExperiencePrerequisite Skills:Well-developed interpersonal skills and ability to build relationships with...

  • Senior Customer Care Rep

    1 week ago

    Pasig, National Capital Region, Philippines Alta Resources Full time ₱900,000 - ₱1,200,000 per year

    Alta Resources is HiringSummaryThe Senior Customer Care Representative for our J&J Senior Team will provide high quality, professional, and "best in class" customer service to current and prospective consumers through phone, mail, e-mail. Responsibilities include handling inbound/outbound calls, data quality review, admin responsibilities, working to resolve...

  • Senior Customer Care Rep

    2 weeks ago

    Pasig, National Capital Region, Philippines Alta Resources Full time ₱900,000 - ₱1,200,000 per year

    Alta Resources is HiringSummary The Senior Customer Care Representative for our J&J Senior Team will provide high quality, professional, and "best in class" customer service to current and prospective consumers through phone, mail, e-mail. Responsibilities include handling inbound/outbound calls, data quality review, admin responsibilities, working to...

  • Customer Care Representative

    2 days ago

    Pasig, National Capital Region, Philippines GSS HR Solutions Pvt. Ltd Full time ₱204,000 - ₱240,000 per year

    Job DescriptionCommunicates with customers via telephone or written correspondence to provide information and assistance. Operates computer/on-line guidelines for the purpose of responding to customer inquiries.Key Responsibilities:Resolves customer issues on first contact.Follows escalation procedures as needed.Safeguards important customer and company...