Jr. Technical Hardware Support Engineer

6 days ago

Quezon City, National Capital Region, Philippines ZKTeco Solutions Inc. Full time $70,000 - $120,000 per year

Job Summary:

The Junior Technical Hardware Support Engineer is responsible for diagnosing, troubleshooting, and resolving technical hardware and software issues. The role involves direct communication with customers, support during system roll-outs, maintenance of equipment, and accurate documentation. This position requires strong technical, analytical, and communication skills to effectively assist clients and support company operations.

Key Responsibilities:

  • Identify and resolve hardware and software issues.
  • Troubleshoot and diagnose technical problems accurately.
  • Perform repairs and replace hardware components as necessary.
  • Install and configure hardware and software systems.
  • Resolve network-related problems.
  • Provide timely and accurate technical support to customers.
  • Guide customers through troubleshooting steps to resolve issues.
  • Document solutions and prepare procedural support materials.
  • Follow up with clients to confirm full resolution of issues.
  • Support the deployment of new applications and systems.
  • Evaluate and test new technologies and hardware.
  • Conduct electrical safety checks on equipment.
  • Maintain warehouse organization and support logistics, including driving when needed.
  • Handle multiple support cases simultaneously.
  • Perform other duties as assigned by the Technical Hardware Support Manager.

Technical Skills:

Basic knowledge and experience in the following areas is required:

  • TCP/IP networking, LAN/WAN setup and troubleshooting
  • CCTV, biometrics, RFID, turnstiles, or x-ray systems
  • Electrical wiring and low-voltage systems
  • Windows operating systems, PC setup, and software installation
  • Mobile applications, browser-based software, and cloud platforms
  • Ability to analyze hardware/software problems and perform effective troubleshooting

Soft Skills:

  • Strong written and verbal communication skills
  • Ability to prepare and explain technical documentation or service reports
  • Customer-service oriented and able to work well in a team
  • Willingness to travel for on-site support, installation, or training
  • Can work under pressure and handle client escalations professionally

Certifications (Preferred but Not Required):

  • Knowledge in AutoCAD, Visio, or SketchUp (for layout or technical drawings)
  • Valid Driver's License (preferred for field assignments)
  • PRC License for ECE (a plus)

Other Requirements:

  • Willing to be assigned in various locations including client sites, warehouses, and regional offices
  • Must be flexible with work schedule (including weekends or holidays during urgent deployments)

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