Operations Lead

4 days ago


Ayala Alabang, National Capital Region, Philippines KAMI Workforce Full time ₱288,000 - ₱864,000 per year
Who are we seeking?

A hands-on Operations Lead who loves the floor, lives in the metrics, and lifts people up. You're the kind of leader who can coach a diverse BPO team across sales/service/back office, keep SLAs green, and turn data into action—without losing the human touch. If you thrive in fast-paced ops and enjoy building high-performing, motivated teams, this role is for you

About us

We're hiring on behalf of a leading, AI-powered automotive retail solutions provider. Our client helps dealerships boost customer engagement and sales through data, automation, and intelligent workflows. You'll be based on-site in Alabang, Muntinlupa, leading a frontline team that powers day-to-day success.

What will you do?
  • Lead daily performance: Own team KPIs (productivity, quality, adherence, efficiency); monitor live dashboards and intervene fast to protect SLAs.
  • Coach for impact: Deliver 1:1s, side-by-sides, QA calibrations, and action plans that actually move the numbers.
  • Run tight operations: Manage schedules, breaks, queues, and headcount coverage; enforce process and compliance.
  • Solve problems early: Unblock escalations, remove bottlenecks, and flag risks with clear next steps.
  • Report & improve: Publish daily/weekly/monthly performance reports; drive root-cause analyses and continuous improvement.
  • Partner cross-functionally: Work with QA, Training, WFM, and HR to keep performance, people, and process aligned.
  • Build culture: Recognize wins, keep morale high, and foster open communication and accountability.
Requirements
Hard skills
  • Proven BPO team leadership (floor management, live ops, SLA protection)
  • KPI & QA management: calibration, audit reads, action planning
  • Scheduling & WFM fundamentals: adherence, shrinkage, coverage
  • CRM/Systems: comfort with CRM, Quality Management, Workforce Management, ticketing, and reporting tools
  • Reporting & analysis: Excel/Google Sheets, dashboard reads, RCA documentation
  • Process discipline: SOPs, compliance, and case documentation
Soft skills
  • High-clarity communication and feedback delivery
  • Coaching mindset with empathy and accountability
  • Decisive under pressure; strong prioritization and follow-through
  • Conflict resolution and stakeholder management
  • Continuous improvement orientation; data-driven and curious
  • Adaptive and able to lead in a fast-paced & dynamic environment
Education
  • *Bachelor's degree in Business/Management or related field preferred (equivalent leadership experience considered)*
Experience
  • 2–3+ years as a Team Leader/Supervisor in a BPO/call center setting
  • Advantage: exposure to automotive retail accounts (sales/service/back office)
Language
  • Fluency in English (both spoken and written)
Benefits
What's in store for you?
  • Paid leaves and allowances
  • Opportunities for career advancement and skills training
  • Competitive base salary with performance incentives
  • Ongoing training, coaching resources, and career growth pathways


  • Ayala Alabang, National Capital Region, Philippines Pinnacle Intelligence Full time ₱1,200,000 - ₱3,600,000 per year

    Job Title:Operations Lead AccountingDepartment:Operations - Finance & AccountingReports To:Operations ManagerLocation:Alabang (On-site), Muntinlupa City, Metro Manila, PhilippinesAbout Pinnacle Intelligence:Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital...


  • Ayala Alabang, National Capital Region, Philippines Platserv PH Full time ₱900,000 - ₱1,200,000 per year

    Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO – operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4.5 years ago (and growing to 200+ employees in that time).We have plans to expand to 500+ employees over the next 3 years.We are...

  • Team Lead

    4 days ago


    Ayala Alabang, National Capital Region, Philippines Moder Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Team Lead – US Mortgage Loan Processing Location: Ayala Alabang, Muntinlupa City Schedule: Night Shift | Full-time Your Role as Team LeadLead a high-performing team of mortgage loan processors supporting US-based clients. You'll be responsible for driving operational excellence, mentoring processors, and ensuring compliance and efficiency across the loan...

  • HR Lead

    2 days ago


    Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time ₱900,000 - ₱1,200,000 per year

    POSITION SUMMARY The Human Resources Lead holds a supervisory level position. Responsible in the daily operations of the HR Department. Assisting the HR Business Partners and HR Head, Maintenance of Records, and Employee movements and Performance Management. A large role for the HR Lead is an understanding and administration of all company Compensation &...

  • Sales Lead

    4 days ago


    Ayala Alabang, National Capital Region, Philippines Luce Maintenance Group Pte Ltd Full time ₱48,000 - ₱58,500 per year

    We're a Singapore-based service platform looking for a Sales Lead to join our team in Muntinlupa City As one of Financial Times Singapore's fastest growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture.The Company:Luce SG is a tech-powered services provider for residential and commercial...

  • Operations Manager

    1 week ago


    Ayala Alabang, National Capital Region, Philippines WHR Global Consulting Full time ₱900,000 - ₱1,200,000 per year

    Oversees daily business activities to ensure smooth and efficient operations. They lead teams, manage resources, and implement processes that improve productivity and quality. This role involves coordinating across departments, managing multiple client accounts, and maintaining strong relationships with stakeholders. The Operations Manager also addresses...

  • Senior Team Lead

    4 days ago


    Ayala Alabang, National Capital Region, Philippines Gear Inc Full time $80,000 - $120,000 per year

    Job description:The STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions.RESPONSIBILITIESLead, coach, and mentor multiple Team Leads and their AR...

  • Operations Manager

    1 week ago


    Ayala Alabang, National Capital Region, Philippines Capacita Human Resource Management Consultancy Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:Oversees daily business activities to ensure smooth and efficient operations. They lead teams, manage resources, and implement processes that improve productivity and quality. This role involves coordinating across departments, managing multiple client accounts, and maintaining strong relationships with stakeholders. The Operations Manager also...

  • Lead Engineer, PMO

    3 weeks ago


    Ayala Alabang, National Capital Region, Philippines Allegro MicroSystems Full time

    OverviewThe Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each...

  • Lead Engineer, PMO

    3 weeks ago


    Ayala Alabang, National Capital Region, Philippines Allegro MicroSystems Full time

    Overview The Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each...