Customer Experience Manager

2 days ago

Manila, National Capital Region, Philippines NICE Systems Full time $60,000 - $80,000 per year
  • Support, develop, and organize required delivery elements, via requirement documentation, process flows, user stories, as well as identifying capital and resource requirements for small and medium IT projects.
  • Creating cost/benefit analyses in support of corporate projects, while providing methods for management to assess the financial impact of a decision to the bottom line.
  • Work with business units to define and document project scope, requirements, timelines, and expectations and to report potential conflicts with other units to management for evaluation.
  • Identify project priority conflicts and report any issues affecting overall project delivery.
  • Create as-is process maps and identify process improvements.
  • Drive process automation and simplification projects
  • Determine reasonable performance metrics, service levels and operating levels.
  • Work as a business analyst to identify key functional elements and requirements, as well as developing processes and procedures for reporting to management the results of implemented projects for evaluation.
  • Work as a key interface point for business stakeholders, project submitters, and the development team to identify, discuss, and resolve any issues related to functional system delivery.
  • Communicate project status to stake holders and executives.
  • Create Visio and network diagrams.
Have you got what it takes?
  • Bachelor's degree in business management, Information Systems a similar field, or equivalent work experience required
  • 3+ years of experience in business analysis and/or project management
  • Excellent customer service and people skills
  • Experience using MS Project, and Visio
  • Data analysis and interpretation
  • Excellent problem solving skills.
  • Ability to meet deadlines.
  • Effectively communicate and have interpersonal skills.
  • Ability to manage multiple projects at one time.
  • Ability to work with and to interpret technical information to non-technical individuals​.
What's in it for you?

NICE Systems

  • Customer Service Manager

    2 days ago

    Manila, National Capital Region, Philippines Chase- Candidate Experience page Full time $40,000 - $60,000 per year

    Join our dynamic team at Wealth Management and be at the forefront of delivering exceptional customer service. Unlock your potential and make a significant impact by helping our clients navigate their financial journey with confidence.As a Customer Service Manager (Individual Contributor) in Wealth Management, you will be the primary point of contact for our...

  • Customer Experience Manager

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time

    Customer Service Manager JobWe are looking for a seasoned professional to manage our customer service operations. The ideal candidate will have extensive experience in supply chain management, customs procedures, and international trade compliance.The successful candidate will be responsible for developing and improving customer service processes, managing...

  • Customer Experience Manager

    2 days ago

    Manila, National Capital Region, Philippines travSIM Full time $90,000 - $120,000 per year

    Location:Philippines (Remote/Hybrid)Employment Type:Full-timeSalary:Competitive, based on experienceStart Date:ASAPDepartment:Customer Experience / Support OperationsLead Our Global Customer Support Team to the Next LevelWe are aninternational provider of eSIM and SIM card solutionsseeking an experiencedCustomer Experience Managerto lead and optimise our...

  • Payroll Service Specialist

    2 days ago

    Manila, National Capital Region, Philippines HR Manager Full time $40,000 - $60,000 per year

    Company DescriptionCDP Group, founded in 2004, is the leading HCM SaaS+ platform provider in China. We offer a comprehensive scenario-based offering that integrates cloud-based value-added services for payroll, benefits, talent acquisition, talent development, and workforce management. With over 900 customers spanning 45 key industry verticals, we are known...

  • Customer Experience Manager

    20 hours ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $60,000

    Digital Customer Representative">"> We are seeking an experienced professional to join our team as a Digital Customer Representative. In this role, you will be responsible for managing the digital customer experience and providing exceptional support to our global customers. ">About the Role">">">">You will work closely with cross-functional teams to...

  • Customer Experience Manager

    3 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱5,500,000 - ₱7,500,000

    Job Title: Customer Experience ManagerAbout the RoleWe are seeking an accomplished professional to lead and scale our support operations department. As a key member of our team, you will be responsible for mentoring a growing team of support specialists, owning the support infrastructure, and ensuring smooth day-to-day operations across all support...

  • Customer Experience Manager

    4 days ago

    Manila, National Capital Region, Philippines NICE Full time

    At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The primary purpose of the Customer...

  • Customer Experience

    2 days ago

    Manila, National Capital Region, Philippines MoonPay Full time $90,000 - $120,000 per year

    Hi, we're MoonPay. We're here to onboard the world to the decentralized economy.Why?Because crypto and blockchain aren't just technologies—they're tools for global financial empowerment. They give people control over their money, their digital assets, and their future, unlocking opportunities that traditional systems have kept out of reach.What We DoAt...

  • Account Manager

    2 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time $40,000 - $80,000 per year

    About GarretsGarrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry's largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have branches in...

  • Customer Experience Assurance Manager

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱500,000 - ₱1,000,000

    Job Title: Customer Experience Assurance ManagerWe are seeking a highly skilled and experienced professional to lead our customer experience assurance efforts. The ideal candidate will have a strong background in quality management, process improvement, and team leadership.This is an exciting opportunity for someone who is passionate about delivering...