Customer Experience Manager

5 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time
Customer Service Manager Job

We are looking for a seasoned professional to manage our customer service operations. The ideal candidate will have extensive experience in supply chain management, customs procedures, and international trade compliance.

The successful candidate will be responsible for developing and improving customer service processes, managing relationships with external partners, and ensuring compliance with all applicable regulations.

This is an exciting opportunity for a highly motivated and experienced individual to join our team and make a significant impact on our business.

Main Responsibilities:
  • Develop and improve customer service processes to achieve optimal customer satisfaction levels.
  • Manage relationships with external partners, including customs brokers, 3PL providers, and distributors.
  • Ensure compliance with all applicable regulations, including customs procedures and international trade compliance.
  • Participate in the core commercial cycle to drive alignment and improve supply continuity.
  • Create ideas and lead projects to drive continuous improvement and operational excellence.
Qualifications:
  • A minimum of 5-8 years of experience in supply chain management, customs procedures, and international trade compliance.
  • Strong knowledge of local customs procedures and international trade compliance.
  • Excellent communication skills and ability to thrive in a dynamic environment.
  • Ability to work effectively in a GxP environment and ensure compliance with EHS requirements.
  • Financial awareness and knowledge of cost drivers within supply chain environments.
Why This Role?

This role offers a unique opportunity to work in a dynamic environment and contribute to the success of our business. As a customer service manager, you will have the opportunity to develop and improve customer service processes, manage relationships with external partners, and ensure compliance with all applicable regulations.

If you are a highly motivated and experienced individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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