Customer Service Representatives

3 days ago

Quezon City, National Capital Region, Philippines Private Advertiser Full time ₱150,000 - ₱250,000 per year

TRAVEL ACCOUNT for MOA Site (ONSITE)

At leastHighschool Graduate

1yr international voice (with GDS Tool) BPO

Required GDS Tools: Sabre, Galileo, Apollo, Amadeus (familiarity codes and commands)

**OTHER PROGRAMS- (QC-Eastwood, Bridgetowne, UP Technohub, Makati, Cebu, Ilo-ilo)

FRESH GRADS WITHOUT BPO EXPERIENCE ARE ENCOURAGED TO APPLY

HS/SHS grads are also accepted

About the role:

We are looking for highly skilled Customer Service Representatives In this role, you will be responsible for managing customer inquiries primarily through email, chat, and other digital communication channels. Your focus will be on delivering excellent service, ensuring that customer concerns are addressed efficiently and professionally.

Key Responsibilities:

Handle customer inquiries

Provide accurate and timely responses to customer concerns, ensuring resolution within service level agreements

Troubleshoot and resolve product or service-related issues using written communication

Maintain accurate and detailed records of customer interactions and transactions

Collaborate with internal teams to resolve complex issues or escalate when necessary

Ensure a high level of customer satisfaction through professional and efficient communication

Adhere to company policies and procedures while safeguarding customer information

Must be available to work 100% onsite, shifting schedule

What We Offer:

Competitive salary and benefits package

Career advancement opportunities within the company

A supportive and collaborative work environment

Continuous training and skill development programs

If you're someone who thrives in a fast-paced, digital communication environment and is passionate about delivering excellent customer service, we encourage you to apply

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