Customer Service Representative

3 days ago

Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full time ₱20,000 - ₱30,000 per year

We're Hiring:Customer Service Representative (Patient Outreach)

We are currently on the lookout for a Customer Service Representative (Patient Outreach) to join our team at Cloudstaff, the #1 workplace everywhere

Role: Customer Service Representative (Patient Outreach)

Work Arrangement: Work from Office

Location: Any CS Branch - Angeles//Cebu/Mabalacat/Makati/Ortigas

Schedule: Night Shift

Job Description:

Work-From-Office is a setup based in Angeles//Cebu/Mabalacat/Makati/Ortigas

We're looking for a Customer Service Representative who can confidently speak with elderly patients in the United States. Your primary responsibility is to call patients to confirm their address and basic details prior to the delivery of medical equipment. Because you'll be speaking with seniors, clear, natural-sounding English and a very light accent are essential.

Key Responsibilities:

  • Call elderly patients to verify addresses and contact details before scheduled equipment deliveries
  • Confirm key order information with accuracy and professionalism
  • Handle basic patient questions and route any clinical or technical questions to the appropriate team
  • Document call outcomes and updates in the system with complete accuracy
  • Follow HIPAA and internal privacy guidelines at all times
  • Escalate any issues, delivery concerns, or unreachable patients
  • Maintain daily productivity and quality targets

Qualification and requirements:

  • Exceptional spoken English with a neutral or very light accent suitable for speaking with U.S. seniors
  • Prior experience in healthcare, patient outreach, DME, pharmacy, or U.S. customer service is preferred
  • Strong listening skills and the patience to speak with elderly patients who may need extra time or repetition
  • Reliable internet connection and a quiet, professional workspace
  • Comfortable working U.S. hours
  • High attention to detail and accuracy in documentation

Non-negotiable skills & requirements:

  • Exceptional spoken English with a neutral or very light accent suitable for speaking with U.S. seniors
  • Prior experience in healthcare, patient outreach, DME, pharmacy, or U.S. customer service is preferred
  • Strong listening skills and the patience to speak with elderly patients who may need extra time or repetition

Perks & Benefits (Work From Office/Hybrid):

  • Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
  • Flexible leave credits which may be used for vacation, emergency and sick leaves
  • Superb and exciting Mid-Year Parties – with items to give away and cash prizes
  • Endless opportunities for career advancement
  • Exclusive ATM inside the office for employee's convenience
  • Annual Performance Review with Salary Increase
  • We set you up for success with a company-provided PC/Laptop and fiber internet connection
  • Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
  • Top notch workplace with first class VIP lounge and game rooms
  • Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
  • Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
  • International career growth and connections
  • Unlimited cash incentives for hired referrals
  • Mental Wellness Employee Assistance program through Lifeworks
  • In-house psychiatrist available to support employees' well-being
  • Become part of the Employee Share Units program
  • Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**

  • Customer Service Representative

    3 days ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time ₱150,000 - ₱250,000 per year

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone.Create, manage, and drive closure on service requests.Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments...

  • Customer Service Representative

    3 days ago

    Manila, National Capital Region, Philippines Tyeso Philippines Full time ₱240,000 - ₱300,000 per year

    A customer service representative in an e-commerce company is responsible for providing high-quality customer support to customers who are shopping or have shopped on the company's online store. The role requires excellent communication skills, both written and verbal, as well as strong problem-solving skills and a customer-centric approach. The job...

  • Customer Service Representative

    1 day ago

    Manila, National Capital Region, Philippines Tap Growth ai Full time ₱150,000 - ₱250,000 per year

    We're Hiring: Customer Service Representative We are looking for a dedicated and enthusiastic Customer Service Representative to join our team in Manila. The ideal candidate will have excellent communication skills, a strong customer-focused attitude, and the ability to resolve issues efficiently. You will play a vital role in enhancing customer...

  • Customer Service Representative

    7 days ago

    Manila, National Capital Region, Philippines FNT CLOTHING CORP. Full time ₱250,000 - ₱450,000 per year

    A customer service representative in an e-commerce company is responsible for providing high-quality customer support to customers who are shopping or have shopped on the company's online store. The role requires excellent communication skills, both written and verbal, as well as strong problem-solving skills and a customer-centric approach. The job...

  • Customer Service Representative

    7 days ago

    Manila, National Capital Region, Philippines Remote VA Full time ₱200,000 - ₱250,000 per year

    Job Title: Customer Service Representative (Amazon Experience) – Remote, Full-TimeJob Description:We are looking for a highly skilled and personable Customer Service Representative (CSR) with previous Amazon experience to join our growing remote team. This is a full-time, permanent position designed for someone who is fluent in English, quick-thinking,...

  • Customer Service Representative

    1 day ago

    Manila, National Capital Region, Philippines PureWay Compliance, Inc Full time ₱250,000 - ₱500,000 per year

    About the CompanyPureWay Compliance, Inc. is a U.S.-based medical waste management and compliance company that helps healthcare providers nationwide stay safe, compliant, and environmentally responsible. We are looking for a skilled and motivated Customer Service Representative to join our growing team. Job DescriptionAs a Customer Service Representative,...

  • Customer Service Representative

    7 days ago

    Manila, National Capital Region, Philippines Elevate Calls Full time ₱200,000 - ₱250,000 per year

    Customer Service Representative - Healthcare Accounts (AthenaOne EMR)Company: Elevate Calls Inc.Location: Permanent Work From HomeJob Type: Full-time Elevate Calls Inc, seeking a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will have proficiency in handling healthcare accounts, specifically with experience...

  • Sales Representative

    3 days ago

    Manila, National Capital Region, Philippines N-Tier Solutions Inc. Representative Office (Philippines) Full time ₱600,000 - ₱1,200,000 per year

    Job Title: Sales RepresentativeLocation: Philippines - 100% RemoteJob Type: Part-TimeHours: between 8am-5pm U.S. Eastern Time, M-F hours a week)N-Tier Solutions Inc. is seeking an experienced Sales Representative to support one of our clients in North America, an IT service provider and a proud partner of ServiceNow, HPE and VMWare.The Sales Representative...

  • Customer Service Representative PH

    3 days ago

    Manila, National Capital Region, Philippines Support Services Group Philippines Full time ₱150,000 - ₱250,000 per year

    About the Customer Service Representative PositionAs a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer questions, resolve complaints, and process orders and requests. To succeed in this role, excellent communication skills are a must. You'll need to be a quick...

  • Customer Service Representative

    3 days ago

    Manila, National Capital Region, Philippines Venture Smarter Full time ₱42,000 per year

    The Role: The role: Earn up to $3,500 per month (depending on experience) as a Customer Service Representative at Venture Smarter, your trusted partner in navigating the complex landscape of business growth and transition.As a Customer Service Representative, you will be the first point of contact for our clients and customers. You will provide them with...