Level 2 IT Support Engineer

2 weeks ago

Quezon City, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱104,000 - ₱130,878 per year

WORK 4 DAYS, ENJOY 3 DAYS OFF Make the most of your week with a 4x12 schedule—plus free lunch whenever you're onsite

YOU DESERVE THE BEST - Enjoy these perks

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
  • Vibrant City Location: Work in Eastwood, MDC
  • Job Overview: 4 workdays, 3 rest days, and free lunch at the office.

We're looking for someone with:

  • 3+ years of experience as an IT Support Engineer or similar technical support role.
  • Proficiency in Active Directory,Microsoft O365, BrightGauge, ITGlue, AutoTask/ConnectWise, Fortinet Firewalls, and Windows Server Administration.
  • Familiarity with IT monitoring tools and incident management systems.
  • Excellent written and communication skills, able to explain technical concepts to non-technical users.
  • Strong problem-solving and decision-making skills.
  • Amenable to work on site: Eastwood(4 days/12hour duty)

As an L2 IT Support Engineer, take charge of:

You will provide comprehensive technical support to our MSP partners and their clients. You'll work independently and collaboratively to troubleshoot complex IT issues, ensure timely resolution of tickets, and proactively monitor systems to prevent potential problems. 

Fill your days with:

  • Address issues and service requests that relates to all technology that includes workstations, servers, tablets, printers, phones, networks, vendor specific hardware, software, and general administration tasks
  • Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
  • Documentation and knowledge sharing
  • Communication with customers

#WeAreTGT in Eastwood: Great Place to Work Certified

Eastwood, Quezon City is a vibrant location with plenty to offer. If you're looking for a dynamic career opportunity with a great company culture, this is the perfect role for you

Why wait? Click the apply button today

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