BPO Transition Manager

3 days ago

Quezon City, National Capital Region, Philippines Nezda Global Full time

Role:
BPO Transition Manager

Location:
Quezon City

Schedule:
Shifting

Work Set-up:
On Site

Employment Type:
Full Time

About the Role

The BPO Transition Manager is responsible for leading and managing the end-to-end transition of new business, processes, or accounts from the client to the delivery center. This role ensures seamless migration of operations with minimal business risk, on-time delivery, and adherence to quality, cost, and compliance standards.

  • Lead end-to-end transition and migration of new processes/accounts from client to BPO operations.
  • Develop detailed transition plans, timelines, resource plans, and risk mitigation strategies.
  • Coordinate with cross-functional teams including Operations, Training, Quality, IT, HR, and Client Stakeholders.
  • Track and manage transition metrics including timelines, readiness, productivity, quality, and SLAs.
  • Manage change requests during transition and ensure proper communication to all stakeholders.

Job Qualification

  • Bachelor's Degree of any course
  • Minimum 5–8 years of experience in BPO operations with at least 3–5 years in transition/migration management.
  • Strong knowledge of BPO transition frameworks, tools, and methodologies.
  • Proven experience in client-facing roles and stakeholder management.
  • Strong project and program management skills
  • Excellent communication and presentation skills

Why Join Us

  • Opportunity to lead large-scale business transitions
  • Work with global clients and diverse teams
  • Strong career growth and leadership exposure

  • Transitions Manager

    1 week ago

    Quezon City, National Capital Region, Philippines BRISolutions Human Resource Inc Full time ₱450,000 - ₱900,000 per year

    Career Opportunity: Transitions ManagerWe are seeking a Transitions Manager who will oversee, manage, and execute end-to-end transition and migration processes within the organization. The ideal candidate has strong BPO experience, excellent coordination skills, and the ability to lead seamless project transitions across multiple...

  • Transition Manager

    1 week ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per year

    The role of theTransition Manageris to support and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development, and implementation. Transition Manager play a critical role in ensuring that transitions are executed smoothly, efficiently, and in alignment with organizational goals. By...

  • Transition Manager

    1 day ago

    Quezon City, National Capital Region, Philippines Manulife Full time

    The role of the Transition Manager is to support and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development, and implementation. Transition Manager play a critical role in ensuring that transitions are executed smoothly, efficiently, and in alignment with organizational goals. By...

  • Transitions Manager

    1 day ago

    Quezon City, National Capital Region, Philippines Tech Mahindra Full time

    Role and Responsibilities for Manager Transitions:● Engage business lines to understand migration requirements● Devise detailed project plan to execute the migration● Co-ordinate with various teams to ensure deliverables are met● Escalate issues in a timely manner and suggest alternative approach● Partner with the business to ensure smooth...

  • Transition Support Assistant

    1 day ago

    Makati City, National Capital Region, Philippines Darwinbox Full time

    DepartmentEnrolment Fullfilment and TransitionJob posted onOct 27, 2025Employment typeRank & FileJob Title: Transition Support AssistantDivision: OperationsDepartment: Operations Back Office and Support DepartmentReports to (Position of Immediate Superior): Transition Support OfficerPRIMARY JOB RESPONSIBILITYAccountable for performing transition deliverables...

  • Transition Support Assistant

    1 day ago

    Makati City, National Capital Region, Philippines Maxicare Healthcare Corporation Full time

    Job Title: Transition Support AssistantDivision: OperationsDepartment: Operations Back Office and Support DepartmentReports to (Position of Immediate Superior) : Transition Support OfficerPrimary Job ResponsibilityAccountable for performing transition deliverables of identified newly-closed accounts. Also responsible for coordination and preparation of...

  • Warehouse Transition Officer

    1 week ago

    Makati City, National Capital Region, Philippines PTC AGENCY & TRANSPORT, INC Full time ₱288,000 - ₱420,000 per year

    About the role The Warehouse Transition Officer is responsible for overseeing the planning, coordination, and execution of projects related to the implementation of new systems, processes or business within a company. This position requires deep knowledge and understanding of warehouse operations, attention to detail, strong communication skills, and the...

  • BPO Operations Manager

    3 days ago

    Quezon City, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    Job Summary:We are seeking an experienced and strategic BPO Operations Manager to join our team, responsible for managing daily operations and client management for a team of 150 people. The successful candidate will have a proven track record of driving operational excellence, managing client relationships, and leading high-performing...

  • Japanese Assistant BPO Manager

    3 days ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ is urgently seeking an on-site Japanese Assistant Contact Center Manager for its location in Quezon City. The pre-screening interview will be held over the phone.**Position Overview: Japanese Assistant Contact Center Manager** **Experience Requirements:** - Proficient in sales, especially in digital marketing (including consultative selling and...

  • Trainer (BPO)

    1 week ago

    Makati City, National Capital Region, Philippines LSG Makati, PH Full time ₱1,200,000 - ₱2,400,000 per year

    The Trainer will be primarily responsible for facilitating engaging and effective training sessions for new hires and existing employees. This role focuses on ensuring that participants gain the necessary knowledge, skills, and confidence to perform their roles successfully. The Trainer will act as a mentor, coach, and guide in the learning...