Service Operations Manager

6 days ago

Davao City, Davao, Philippines Unibakers Corporation Full time ₱1,500,000 - ₱2,500,000 per year

Operational Management

  • Oversee daily service operations to ensure smooth workflow and high-quality service delivery.
  • Develop, implement, and monitor operational policies, procedures, and standards.
  • Coordinate with other departments (HR, Finance, Sales, and Production) to align operational strategies.
  • Ensure compliance with safety, health, and regulatory standards.

Team Leadership & Development

  • Supervise, train, and motivate staff to achieve service goals.
  • Conduct performance evaluations, provide feedback, and create staff development plans.
  • Manage scheduling, work assignments, and shift rotations for service teams.
  • Promote teamwork, accountability, and a service-oriented culture.

Customer Service Excellence

  • Ensure prompt and professional resolution of customer issues and complaints.
  • Monitor customer feedback and implement improvements to enhance satisfaction.
  • Develop service recovery protocols for critical service issues.

Financial & Resource Management

  • Prepare and manage operational budgets, including labor and resource allocation.
  • Monitor and control costs while maintaining service quality.
  • Optimize use of resources, equipment, and technology.

Process Improvement & Reporting

  • Analyze service operations performance through KPIs and reporting.
  • Identify areas for improvement and implement process enhancements.
  • Lead initiatives to improve efficiency, reduce errors, and minimize downtime.

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