Operations Manager

18 hours ago


Davao City, Davao, Philippines TalentSync Training and Development Full time $104,000 - $130,878 per year

This is an exciting opportunity to join TalentSync Training and Development as the new Operations Manager based in Davao City, Davao del Sur. You will be responsible for overseeing the day-to-day operations of the company's call centre, ensuring efficient service delivery and continuous process improvement. This is a full-time permanent role with opportunities for career progression.

What you'll be doing


• Act as the primary client interface during stabilization engagements

• Lead daily war-room sessions and deploy firefighting plans across functions

• Drive operational rigor through SOP installation and root cause resolution

• Coordinate with QA, WFM, and support teams to ensure alignment and speed

• Deliver post-mortem insights and handover to BAU teams post-recovery

What we're looking for


• 5–6 years of experience in operations or client management roles

• Proven track record in high-pressure environments, red-account recoveries, or rapid turnaround projects

• Strong communication and leadership presence in cross-functional crisis settings

If you're ready to take on this exciting challenge, apply now and join our dynamic team



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