Dispatch Coordinator

4 days ago

Quezon City, National Capital Region, Philippines ONE CALL SOLN CALL CENTER SERVICES Full time ₱240,000 - ₱300,000 per year

ONE CALL SOLN CALL CENTER SERVICES is hiring a Full time Dispatch Coordinator role in Quezon City, NCR. Apply now to be part of our team.

Job summary:

  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Expected salary: ₱18,000 - ₱25,000 per month

One Call Solutions Company provides comprehensive and innovative technology solutions designed to streamline operations and enhance productivity for businesses of all sizes. Our mission is to be the single point of contact for all our clients' technology needs, from IT infrastructure and cloud services to cybersecurity and custom software development. We empower businesses to focus on their core objectives by handling the complexities of their technological landscape.

We are looking for a skilled and organized Dispatcher to join our team in Davao City. The successful candidate will be the central point of contact for our field teams and clients, ensuring that services are delivered efficiently and on time. This role requires excellent communication skills and the ability to manage a dynamic workload effectively.

Responsibilities:

  • Receive and process service requests from clients via phone, email, or our ticketing system.
  • Prioritize and dispatch service requests to the appropriate field technicians based on location, availability, and skill set.
  • Monitor the real-time status of all dispatched service calls and provide updates to clients as needed.
  • Communicate with field technicians to provide necessary information and support, and to ensure they are on track to meet service deadlines.
  • Maintain accurate and detailed records of all dispatched calls, technician activities, and service outcomes.
  • Respond to emergencies and last-minute changes, rerouting technicians as necessary to ensure timely service delivery.
  • Collaborate with the Senior Team Leader and other team members to optimize scheduling and routing strategies.
  • Generate and provide reports on service metrics and dispatch activities.

Qualifications:

  • High school diploma or equivalent; a degree or relevant certification is a plus.
  • Proven experience in a dispatcher, logistics, or a similar role.
  • Excellent communication skills, both written and verbal, with the ability to remain calm and professional under pressure.
  • Strong organizational and multitasking abilities, with keen attention to detail.
  • Proficient in using dispatch software, GPS mapping tools, and Microsoft Office Suite.
  • Ability to work a flexible schedule, including weekends and holidays, as needed.
  • Strong problem-solving skills and the ability to make quick, informed decisions.
  • Knowledge of the Davao City area and its geography is highly desirable.

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