Global Project Billing Analyst

As a Project Billing Analyst you will be responsible for supporting the Billing Supervisor in managing the Billing Team, serving the North America, EMEA and APAC regions; and support others in the team to provide the business with correct invoices for their clients and ensuring that revenue is recognized according to policies.  You will also be expected to get involved with testing and become a key reference point for billing.

Performance Objectives:  

Excellence

•    To work with minimal supervision, plan and organize work so that Service Level Agreement objectives are realized, ensure responses made where required and outstanding issues are followed-up

•    Function as the critical staff of the team, and will be activated in times of emergency / crisis situations. 

•    Perform QA tasks, ensuring events were entered into Project Accounting as imported from system sources (e.g. Oracle OTL, AP), and that invoice details and composition are accurate and as per instruction, and dispatched within the Service Level Agreement

•    To understand Oracle and its impact t other areas (reserves, collections, management accounts)

•    To fully understand the end-to-end billing generation process including deviations and local nuances, acting as subject matter expert to their team members

•    Fully participate in any testing, act as the reference point for any issues and ensure we have a full understanding of the testing required and the impact of these tests

•    Respond to and investigate/resolve billing inquiries from consultants and client; route to other parties when necessary

•    Successfully handle non-routine issues, help Billing Analysts with their inquiries and escalate to Supervisor issues that cannot be resolved

•    Contribute ideas and actions towards the continuous improvement of processes within area of influence

•    To take responsibility for and manage ad hoc projects, which could include testing and new acquisitions

•    Understand and apply Willis Towers Watson's Contract to Cash processes, policies, procedures and internal control standards

People

•    Support the Billing Supervisor with escalations from the team

•    Act as OIC of the team in the absence of the Supervisor

•    Collaborate with other centres for issues encountered by the Billing Analysts, as necessary

•    Interface with other GFS teams to ensure compliance with cross-team responsibilities

•    Demonstrate Willis Towers Watson core behaviours, be a role model within the team

•    Peer coaching and mentoring

•    Facilitate and support team monthly meetings and activities 

•    Help to drive the team to meet deadlines and Service Level Agreements

•    Make strong contributions to the productivity of the team

•    Work effectively within the team dynamic

•    Recognize and communicate potential issues to Supervisor  as appropriate; suggest viable solutions for improvement

The Requirements

•    2+ years experience working in Billing

•    Oracle (or other ERP platform) Project Accounting, Accounts Receivable experience

•    Experience in shared services/internal service delivery role desirable

•    Understanding of accounting processes

•    Skilled in customer service interactions/ability to communicate with professional image/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)

•    Being adaptable to learn new processes, concepts, and skills

•    Ability to interpret and analyse financial data

•    Ability to pay attention to detail

•    Ability to resolve exceptions and disputes

•    Ability to work well under pressure and meet deadlines

•    Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills

•    Ability to work in a team as well as independently

•    Excellent verbal and written communication skills

•    Ability to be flexible with position duties and scope of work

•    Strong knowledge of MS Excel

•    Proficiency in MS Word, Access, and Powerpoint

•    Associates degree in Accounting, Finance or related field

WTW is an Equal Opportunity Employer