Account Officer

PURPOSE and SCOPE:

The Accounts Officer for Employee Benefits is responsible for the renewal, negotiations, day to day administration and management of Employee Benefits clients and their policies. Responsibilities include facilitating new and renewal businesses in coordination with the Head of Employee Benefits and the Team Leader / Account Manager they report to. He/she must act as the liaison between the clients and the principals/insurers.

ESSENTIAL FUNCTIONS:

Productivity and Profitability

• Establish and maintain strong relationships with clients and principals/insurers through frequent and effective communication, resolving their issues efficiently and in a timely manner.
• Handle the policy implementation and account management of all assigned accounts
• Coordinate and monitor concerns related to the accounts.
• Coordinate and assist Clients during availment whenever necessary.
• Coordinate Employee Orientation with providers to ensure that materials and data used have been reviewed and cleared prior to presentation.
• Act as liaison between insurance providers, clients, resources and other internal and external constituents, including such backroom requirements committed to clients such as ID cards, billing statements, annual physical exams.

Customer Satisfaction

• executive check-ups, letter of authorizations, etc.
• Administer marketing and renewal functions including employee communications and orientation meetings.
• Assist Client in resolving pending claims/reimbursements
• Assist in client meetings/sales calls with existing and prospective clients.

• Be more pro-active in addressing Client's request and queries.

• Ensure Clients are updated with the latest Memo/Development of their chosen Insurance providers.

Process Improvement/Efficiency and Effectiveness

• Plan the renewal activities of the Client.
• Prepare pre-renewal activities and report.
• Prepare Renewal/New Business Advisory, policy digest and coordinate other documentary requirements on a timely manner.
• Coordinate with the Team Leader / Account Manager and Head of Employee Benefits to properly monitor expiring policies, handle new and renewal businesses and review policy agreements.
• Escalate to higher management and all accounts with complex issues that need special attention and resolution.
• Communicate regularly with the benefits team regarding all aspects of benefits administration to ensure excellent and timely servicing of all accounts.
• Ensure timely release to Client of SOAs validated by Finance
• Coordinate with Finance Group on the collection of premium payments from clients within the 30-day time frame from effective date of the policies.
• Assist in the collection of premium/commission whenever necessary.
• Ensure that agreed TATs are strictly followed.
• Assist in securing SLA with the Insurance Partners
• Ensure that SLA with Client will be discussed and agreed prior to the implementation/renewal of the policy.
• Document all agreement/approval with Clients and Insurance Partners.

Reporting and Records management

• Prepare complete list of assigned accounts including calendar of activities.
• Update renewal monitoring and issue tracker on a timely manner.
• Prepare and submit Minutes of the Meeting immediately after the meeting.
• Maintain and update computer files including presentation materials and Excel work sheets.
• Assist the Account Manager in uploading documents in CRM, client folder updates and recording all communications with clients and prospective accounts.
• Prepare Policy Digest on a timely manner
• Ensure that KYC documents, Data Sharing Agreement and Policy/Contract are signed and notarized.
• Prepare reports as requested by Team Leaders/Managers/NCIA Management

Others

• Comply with the company guidelines and procedures.
• Perform other duties that may be assign from time to time.

REQUIREMENTS:

• Education: Bachelors' Degree.
• Experience: At least 2 years of relevant work experience in marketing and account management in the health and life insurance industry.
• Special Skills: Strong Communication Skills; Proficiency in Microsoft office and other computer programs.

RELATIONSHIPS:

Internal: Management and staff of the Company

External: Principals, clients

SUPERVISION OF EMPLOYEES: (List the titles and number of employees reporting to this position, if any). – Not Applicable

Note: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.