
Senior Account Manager
4 days ago
Job Description:
Job Description
- Client Account Management: Oversee and manage client relationships, ensuring their needs are met and helping to identify opportunities for growth and client satisfaction.
- Organic Sales Growth: Identify and capitalize on opportunities for organic account growth, working to exceed revenue goals and client expectations.
- Client Communication: Serve as a point of contact for clients, maintaining strong, effective communication and actively listening to client needs.
- Communication Skills: Strong communication skills with the ability to actively listen, understand client goals, and convey ideas clearly to clients and team members.
- Problem-Solving: Address client concerns with a proactive approach, finding solutions or escalating issues as needed.
- Learning Digital Marketing: Familiarity with or a desire to learn about digital marketing, technology, and analytics, and how they can help clients achieve their business goals.
- Time Management: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Client Retention: Focus on building and maintaining positive relationships with clients, contributing to retention and growth.
- Client Time Zone Support: Readily available during client time zone(s) and provide support accordingly.
- Client Advocacy: Act as a liaison between clients and upper management, ensuring client needs and concerns are effectively communicated and addressed.
- Digital Marketing and Analytics Expertise: Apply your understanding of digital marketing and analytics to help clients achieve their business objectives and maximize ROI.
Measures of Success
- Business Retention
- Organic growth
- Client satisfaction
Job Qualifications:
- Bachelor's degree in marketing, advertising, communications, business, or a related field.
- 2-4 years of experience in client services/account management with broad knowledge of digital marketing, media strategy, or a related field.
- Familiarity with Google platforms (Google Ads, Analytics), and digital marketing tactics.
- Experience supporting client accounts, with an understanding of how to contribute to account growth.
- Ability to assist in managing budgets, meeting deadlines, and coordinating projects.
- Experience working with international clients or teams is a plus and cross functional internal teams
- Strong verbal and written communication skills, with the ability to create clear and professional documents and presentations.
- Ability to collaborate and share knowledge with team members while actively seeking out information to improve personal skills.
- Team-oriented with a positive, no-ego approach.
- Analytically minded, specifically comfortable with data, understanding data analytics for multi-purpose results analysis and recommendations
- Excellent Word, Excel, and Proposal development skills
- Willingness to travel occasionally within North America and internationally, as required
Location:
DGS Philippines - Makati City - AO United Life BuildingBrand:
Cardinal PathTime Type:
Full timeContract Type:
Permanent-
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