Client Care Specialist

16 hours ago

Philippines GR8 Deal Two, LLC Full time ₱1,500,000 - ₱3,000,000 per year

Overview:

GR8 Global is a firm forged by an affinity of top 100 accounting firms in the United States with the objective of coming together and redefining the workplace while providing additional value to our partners. We believe that there is a huge pool of talent outside of the US. Our mission is to bring together the best talent and match them with excellent work opportunities based on their core competencies, skill sets, and overall experience and exposure in the different areas of audit, accounting, and similar financial-related areas. We prioritize creating a positive and inclusive workplace culture where all talents are valued and developed.

The Client Care Specialistperforms duties at the professional level to ensure effective and efficient day-to-day operations and delivery of quality sales and services related to the Technology Solutions department and to other team members and service providers.

Responsibilities:

  • Assists with gathering and updating critical client, project, sales, and other business information in the firm's primary business systems (CRM, Resource Management, PM, etc)
  • Assists with scheduling meetings, events, training, and related coordination activities.
  • Assists with calculation and creation of quotes for software subscriptions and maintenance renewals.
  • Follow up regularly to ensure client satisfaction. Assist with new client communications, organization, and coordination of next steps.
  • Assists with preparation and delivery of quotes and proposals for engagements and completes necessary documentation timely, as directed by the Client Care Manager.
  • Provides coordination and communication to the team for various software and data analytic projects.
  • Assist team members in billing and collections.
  • Supports processes for client care, software renewals, and sales of additional services or products for Technology Solutions department, as directed by the Client Care Manager.
  • Responsible for assisting with project coordination and billing.
  • Forwards issues to consultants when needed.
  • Coordinate live online and in person training events including communication to the clients, staff, scheduling, organizing event data, gathering and updating documentation, and post event communication as needed.
  • Performs other duties as assigned.
  • Onboarding, coordinating, and assisting new team members with basic details of our department.
  • Work on ad hoc projects as assigned by the Client Care Manager.

Qualifications:

  • 2+ years of related experience

  • Familiarity with CRM systems

  • Advanced proficiency in Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook, OneDrive, Planner).

  • Exhibits strong interpersonal skills in order to work collaboratively and provide positive support to internal team members and clients.
  • Ability to negotiate and close sales.
  • Ability to work successfully both independently and with a team.
  • Ability to produce documents with attention to detail and accuracy.
  • Ability to direct, positively motivate a team to achieve tasks.
  • Ability to prioritize deliverables in order to meet multiple deadlines.
  • Exceptional service mindset.

WFH TECHNICAL REQUIREMENTS:

  • Minimum Internet Speed: Mbps
  • Dedicated Home Office Area: Private, quiet workspace
  • Business Continuity Plan: Power and Internet Backup is a MUST

  • Client Specialist

    6 days ago

    Philippines Kinetic Innovative Staffing Full time ₱1,600,000 - ₱2,400,000 per year

    SPANISH SPEAKING CLIENT SPECIALISTCLIENT: USA;REMOTESHIFT: NIGHT / GRAVEYARD PHTTYPE: FULL TIME; INDEPENDENT CONTRACTOROverviewWe are seeking a compassionate, client-focused Spanish-Speaking Client Specialist to join our team. In this role, you will serve as the first point of contact for prospective and existing clients, ensuring they feel supported,...

  • Customer Care Specialist

    4 weeks ago

    , Ilocos Norte, Philippines Buscojobs Full time

    6,852 Customer Care Specialist jobs in the Philippines Empowering individuals to match their skills with high-impact support opportunities. Liveops: Health... Customer Care Specialist Posted today Job Description Customer Care Specialist We are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving...

  • Key Account Specialist

    3 weeks ago

    , Laguna, Philippines CONSUMER CARE PRODUCTS, INC. Full time

    Job description The Key Account Specialist is responsible for understanding and developing the South West Manila territory to maximize and grow revenue and profits by managing and negotiating with clients, generating leads, qualifying prospects, and managing sales of products and services for Consumer Care Products, Inc. - Pet Care Division within the...

  • Client Care Representative

    2 weeks ago

    , , Philippines Sun Life Financial Full time

    Client Care Representative Location: Taguig City, National Capital Region (Manila)Time Type: Full timePosted on: Posted YesterdayJob Requisition ID: JR You are as unique as your background, experience, and point of view. Here, you’ll be encouraged, empowered, and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields...

  • Customer Care Specialist

    4 weeks ago

    , , Philippines Maxicare Healthcare Corporation Full time

    Overview Join to apply for the Customer Care Specialist role at Maxicare Healthcare Corporation . Responsibilities Issues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members Screens assess and process availment cases based on procedures and benefit applications guidelines Responds to inquiries and...

  • US RN On-Call Nurse

    3 days ago

    Philippines Elder Care Homecare Full time ₱840,000 per year

    US RN On Call Specialist Job DescriptionElder Care Homecare is seeking a dynamic US Registered Nurse On Call Specialist. We are a private pay homecare agency servicing New York, New Jersey, Connecticut and Massachusetts with additional expansion planned within the next year. This is a home based role based in Philippines.Elder Care has been in operation for...

  • Customer Care Specialist

    1 week ago

    , Pampanga, Philippines CO Careers Full time

    Position Title: Customer Care Specialist Work Setup: On-site Schedule: 10:00 PM to 7:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga Quick Rundown The Customer Care Specialist is responsible for delivering outstanding customer service by handling patient and healthcare provider inquiries, assisting with...

  • Client Care Representative

    2 weeks ago

    , , Philippines Sun Life Financial Full time

    Client Care Representative - Individual Protection page is loadedClient Care Representative - Individual Protection Apply locations Taguig City, National Capital Region (Manila) time type Full time posted on Posted 2 Days Ago job requisition id JR You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and...

  • WOUND CARE SPECIALIST

    4 weeks ago

    , Metro Manila, Philippines PHILCARE PHARMA INC. Full time

    About Philcare Pharma Philcare Pharma is a fast-growing healthcare company committed to improving access to evidence-based therapies and clinical education. Our wound care portfolio spans advanced dressings (Maxiocel and Axiostat), infection-control solutions (Effigerm), negative pressure therapy accessories, and adjunctive products supported by in-service...

  • Member Care Specialist

    3 weeks ago

    , Metro Manila, Philippines Public Safety Savings and Loan Association, Inc. (PSSLAI) Full time

    Job Summary: The Member Care Specialist is responsible for the daily operations of Member Care Section of the department, including the member concerns in SOs and NCR Branch. Key Responsibilities: Conducts outbound survey and telemarketing in coordination with the Member Care Supervisor Conducts announcements and text blast as submitted by Sales Management...