Loan Processing Officer

6 days ago


Mandaluyong City, National Capital Region, Philippines Salmon Group Ltd Full time ₱250,000 - ₱450,000 per year

Salmon – Who We Are and What We Do

Salmon is a rapidly growing consumer fintech group, founded in July 2022 with the vision of building the leading credit-led neobank in Southeast Asia. We chose the Philippines as our launch market and are now a licensed consumer lending company, currently working toward securing a full banking license (subject to BSP approval).

Salmon was established by three co-founders who previously built and held senior leadership roles at 
Tinkoff

, a highly successful, tech-driven bank that achieved a market capitalization of over 
US$20 billion

.

Our team is composed of world-class finance and technology professionals from across the globe. We are backed by premier investors, including the 
International Finance Corporation (IFC)

— a member of the World Bank Group, 
ADQ

— a sovereign investment company of the Government of Abu Dhabi, and other leading fintech investors.

At Salmon, we are building a technology-driven financial platform designed to operate seamlessly 24/7/365. Our mission is to create thousands of jobs and provide millions of Filipinos with reliable, high-quality access to financial services. We invite you to be part of this journey as we shape the future of finance together.

About the Role – Loan Processing Officer

As a Loan Processing Officer
, you will play a key role in driving customer acquisition and loan application conversions through proactive lead management and customer engagement. You will be responsible for handling pre-approved motorcycle loan leads, ensuring a fast response time, and guiding customers through the application process with professionalism and compliance.

Key Responsibilities

1. 
Lead Management & Calling

  • Conduct timely outbound calls to 
    pre-approved Moto Loan leads
     assigned via Creatio.
  • Ensure 
    speed-to-first-call ≤5 minutes
     for new leads.
  • Execute 
    multiple follow-ups (minimum 3 attempts)
     per lead within the first 48 hours.
  • Maintain accurate call dispositions (answered, rejected, no answer, call back, interested, etc.) in the system.

2. 
Customer Engagement & Conversion

  • Deliver a professional and compliant telesales script (English/Tagalog) that highlights exclusivity, ease of process, and dealer benefits.
  • Probe to identify the 
    customer's need for a motorcycle
     and guide them on available terms, downpayment, and models.
  • Handle objections (e.g., budget, timing, interest rate) using approved rebuttals.
  • Convert interested leads into applications, coordinating next steps with Sales Ambassadors and Booking teams.

3. 
Coordination & Handoff

  • Schedule 
    follow-up appointments
     or direct handoff of hot leads to on-ground Sales Ambassadors.
  • Liaise with Verification/Back Office to ensure smooth transition of customer files.
  • Provide 
    daily updates to Team Lead
     on lead quality and customer objections.

Requirements

  • 1–3 years
     experience in telesales, outbound calling, or customer service (preferably in financial services, lending, telco, or BPO).
  • Fresh graduates with strong communication skills can also be considered if they show the right attitude and coachability.
  • Exposure to 
    consumer lending / motorcycle or auto loan sales
     is a strong advantage.

Core Skills

  • Communication
    : Clear, persuasive, and bilingual (English & Tagalog). Able to adjust tone depending on customer type.
  • Sales ability
    : Can probe needs, handle objections (price, terms, timing), and push towards next steps without being aggressive.
  • Customer service orientation
    : Balances sales targets with building trust and professionalism.
  • Tech-savvy
    : Comfortable using CRM tools (Creatio, Salesforce, or similar), auto-dialers, and mobile apps.
  • Time management
    : Able to manage high daily call volumes and stick to follow-up schedules.
  • Documentation
    : Accurate in logging call outcomes, follow-up notes, and compliance remarks.


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