Loan Processing Officer

Salmon – Who We Are and What We Do

Salmon is a rapidly growing consumer fintech group, founded in July 2022 with the vision of building the leading credit-led neobank in Southeast Asia. We chose the Philippines as our launch market and are now a licensed consumer lending company, currently working toward securing a full banking license (subject to BSP approval).

Salmon was established by three co-founders who previously built and held senior leadership roles at 
Tinkoff

, a highly successful, tech-driven bank that achieved a market capitalization of over 
US$20 billion

.

Our team is composed of world-class finance and technology professionals from across the globe. We are backed by premier investors, including the 
International Finance Corporation (IFC)

— a member of the World Bank Group, 
ADQ

— a sovereign investment company of the Government of Abu Dhabi, and other leading fintech investors.

At Salmon, we are building a technology-driven financial platform designed to operate seamlessly 24/7/365. Our mission is to create thousands of jobs and provide millions of Filipinos with reliable, high-quality access to financial services. We invite you to be part of this journey as we shape the future of finance together.

About the Role – Loan Processing Officer

As a Loan Processing Officer
, you will play a key role in driving customer acquisition and loan application conversions through proactive lead management and customer engagement. You will be responsible for handling pre-approved motorcycle loan leads, ensuring a fast response time, and guiding customers through the application process with professionalism and compliance.

Key Responsibilities

1. 
Lead Management & Calling

• Conduct timely outbound calls to 
  pre-approved Moto Loan leads
   assigned via Creatio.
• Ensure 
  speed-to-first-call ≤5 minutes
   for new leads.
• Execute 
  multiple follow-ups (minimum 3 attempts)
   per lead within the first 48 hours.
• Maintain accurate call dispositions (answered, rejected, no answer, call back, interested, etc.) in the system.

2. 
Customer Engagement & Conversion

• Deliver a professional and compliant telesales script (English/Tagalog) that highlights exclusivity, ease of process, and dealer benefits.
• Probe to identify the 
  customer's need for a motorcycle
   and guide them on available terms, downpayment, and models.
• Handle objections (e.g., budget, timing, interest rate) using approved rebuttals.
• Convert interested leads into applications, coordinating next steps with Sales Ambassadors and Booking teams.

3. 
Coordination & Handoff

• Schedule 
  follow-up appointments
   or direct handoff of hot leads to on-ground Sales Ambassadors.
• Liaise with Verification/Back Office to ensure smooth transition of customer files.
• Provide 
  daily updates to Team Lead
   on lead quality and customer objections.

Requirements

• 1–3 years
   experience in telesales, outbound calling, or customer service (preferably in financial services, lending, telco, or BPO).
• Fresh graduates with strong communication skills can also be considered if they show the right attitude and coachability.
• Exposure to 
  consumer lending / motorcycle or auto loan sales
   is a strong advantage.

Core Skills

• Communication
  : Clear, persuasive, and bilingual (English & Tagalog). Able to adjust tone depending on customer type.
• Sales ability
  : Can probe needs, handle objections (price, terms, timing), and push towards next steps without being aggressive.
• Customer service orientation
  : Balances sales targets with building trust and professionalism.
• Tech-savvy
  : Comfortable using CRM tools (Creatio, Salesforce, or similar), auto-dialers, and mobile apps.
• Time management
  : Able to manage high daily call volumes and stick to follow-up schedules.
• Documentation
  : Accurate in logging call outcomes, follow-up notes, and compliance remarks.