Customer Service Representative – Here in Cebu

4 days ago

Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱600,000 - ₱1,200,000 per year

We are looking for enthusiastic and customer-driven Customer Service Representatives to join our growing team in Cebu. As a CSR, you will be responsible for providing excellent customer support through phone, email, or chat by handling inquiries, troubleshooting concerns, and ensuring client satisfaction. You will represent the company professionally, delivering top-quality service while promoting a positive customer experience.

This role requires strong communication skills, a positive attitude, and the ability to work in a fast-paced environment. You will collaborate with different teams to ensure customer needs are met efficiently while contributing to the overall success of the company. If you are passionate about helping people and seeking career growth, this is the perfect opportunity for you.

Key Responsibilities:

  • Handle customer inquiries, concerns, and requests via phone, email, or chat.
  • Provide accurate information about products, services, and company policies
  • Process transactions, orders, and account updates accurately.
  • Escalate unresolved concerns to the appropriate departments when necessary.
  • Maintain detailed and accurate customer records.

Qualifications:

  • At least a high school diploma; college level or graduate preferred.
  • Previous customer service or call center experience is an advantage but not required.
  • Excellent verbal and written English communication skills.
  • Strong problem-solving and multitasking abilities.
  • Proficient in basic computer operations and CRM tools.
  • Willing to work on shifting schedules, weekends, and holidays.
  • Must be willing to work on-site in Cebu.

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