Customer Service Representative

Drive seamless experiences—join Smartsourcing as a Contact Centre Representative and make every customer journey stress-free.

At Smartsourcing, people are at the heart of what we do—our clients, our customers, and our team. We're looking for a full-time, on-site Contact Centre Representative to help create smooth, stress-free rental experiences. If you're empathetic, adaptable, and love solving problems, you'll feel right at home here.

Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

As a Contact Centre Representative, you'll deliver outstanding customer service and support across multiple channels including phone, email, and chat. You'll assist customers with reservations, rental support, and general enquiries to ensure a seamless rental experience.

• Handle new bookings, modifications, and customer queries with a customer-first approach
• Support customers with vehicle information, upgrades, disruptions, and policy guidance
• Process payments and accurately update reservation systems
• Resolve issues efficiently, escalating when necessary and aiming for first contact resolution
• Maintain up-to-date knowledge of our vehicles, locations, products, and promotions
• Assist other business areas such as depots and head office when required
• Ensure compliance with all company policies and relevant legislation

What You'll Need to Succeed

Essential:

• Customer service experience in a fast-paced environment

Desirable:

• Experience in vehicle rental, contact centers, or tourism

Skills & Attributes:

• Strong attention to detail, organization, and time management
• Excellent communication and interpersonal skills
• Proficient in MS Office, G-Suite, and booking systems
• Quick learner with strong problem-solving ability
• Professional, empathetic, and customer-focused attitude
• Energetic, adaptable, and committed to continuous improvement
• Works well independently and as part of a team
• Understands relevant legislation and company policies

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title—it's a testament to our commitment to making Smartsourcing an incredible place to build a career.Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• Weekends are yours (we respect your time off)
• 5-day Christmas Leave (unwrap real time off)
• Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• Subsidized gym membership and sports wellness clubs including hiking and free-diving
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties

• Community give-back programs and personal development workshops

• And so much more

We're not just another outsourcing company. We're building something that actually matters here – a place where good work meets good culture.

Your voice drives great experiences. Apply at Smartsourcing now and be part of the ride