Customer Solutions Associate

1 day ago

Cebu City, Central Visayas, Philippines EDJ Data Full time $104,000 - $130,878 per year

Job Title:  Customer Solutions Associate (on-site)

Company: EDJ DATA

Job Type: Full-time

Schedule: 8-hour shift (US Time Zone)

Work Location: In person/On-site (IT Park, Apas, Cebu City 6000, Cebu, PH)

About Us:

EDJ Data provides an unparalleled class of service and approach to client satisfaction, helping organizations achieve greater efficiency. Our Virtual Staffing Solutions provide the perfect solution to help you focus on what truly matters to their business.

We are seeking a highly organized, dedicated, and experienced associate to join our team in support of a distinguished client, an industry leader in providing innovative solutions for commercial and residential spaces across the United States.

As we expand, we are looking for a proactive and detail-oriented professional who will play a key role in strengthening operations and enhancing client engagement.

Key Responsibilities

Invoicing & Estimates

  • Prepare and issue accurate client invoices in a timely manner

  • Generate detailed project estimates based on scope, requirements, and materials

  • Monitor payments and manage follow-ups on outstanding invoices

Drawing & Plan Support (a plus)

  • Assist in creating and updating basic layout drawings or plan regions using AutoCAD, SketchUp, or similar tools

  • Collaborate with the project team to ensure accuracy and compliance with specifications

Client Outreach & Cold Calling

  • Conduct professional outbound calls to prospective clients (e.g., contractors, property managers)

  • Introduce company services, build rapport, and schedule follow-ups or demos

  • Maintain accurate records in the CRM and track outreach effectiveness

  • Sales experience

Qualifications

  • Minimum 2–3 years of experience in the BPO industry, with a background in customer service, administration, or related roles (engineering knowledge is a plus)

  • Familiarity with invoicing platforms (e.g., QuickBooks, FreshBooks)

  • Basic knowledge of technical drawing tools or a strong willingness to learn

  • Excellent communication skills, both verbal and written, with a professional phone presence

  • Highly organized, proactive, and able to work independently with minimal supervision

  • Strong problem-solving abilities and adaptability in a fast-paced environment

  • Flexible to work various shifts, including evenings, weekends, and holidays, if required

  • Educational Requirement: High school diploma or equivalent are welcome to apply; bachelor's degree preferred.

Preferred Skills

  • Experience in the construction, architecture, or interior design industry is a plus

  • Proficiency in CRM systems (e.g., HubSpot, BlueBeam, GoHighLevel) is a plus

  • Exposure to graphic or technical drawing

  • Previous experience handling invoicing and project estimates

What We Offer

  • Competitive salary package (to be discussed during the final interview or job offer stage)

  • Clear growth opportunities within a dynamic and expanding organization

  • Paid holidays and HMO coverage after 3 months of employment

  • Performance-based salary review (increase) after 6 months and after 1 year of employment. 

To get started: Please also fill out this application form

Applicant Registration Form

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