Customer Success Associate

3 days ago


Cebu City, Central Visayas, Philippines The HIRD Corp. Full time ₱20,000 - ₱25,000 per year

Customer Success Associate | Fresh Graduates Are Welcome | up to 22K

On-site Cebu City

Qualifications:

  • SHS Graduate, or 2+ years of college (no back subjects), or College Graduate or Old Curriculum".
  • With or without experience

Key Responsibilities:

Responsible for providing support for clients by investigating, troubleshooting, and resolving customer issues across multiple support channels.

Manage and respond to incoming communications from clients on concerns and escalations.

Accurately identify and assess customer needs and provide updates, solutions, and resolutions to achieve satisfaction in accordance with proper communication guidelines.

What We Offer:

  • Competitive Salary Package (based on experience)

  • Annual Appraisals

  • HMO on Day 1

  • Monthly Incentives & Fun Engagements

  • 20% NIGHT DIFFERENTIAL

  • PAID TRAINING

  • COMPLETE BENEFITS PLUUSSS INCENTIVES

  • PAID TIME OFF

  • 13TH MONTH PAY



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