
Process Manager BPO
2 days ago
If you're a sharp problem-solver who loves streamlining workflows and driving real results, we want to hear from you
Make your mark. Join the experts. Let's build better, together.
Job Summary
Why OBP?
- HMO on Day 1
- Exciting travel opportunities
- Recognition programs that celebrate your wins
- Work-life balance you'll actually feel
- Access to enhanced learning and development programs
- Promising perks and rewards
Responsibilities
What You'll Do
- Lead and manage org-wide process improvement projects using Lean Six Sigma
- Collaborate with teams to simplify workflows and drive automation
- Conduct and lead Lean Six Sigma training (Champion, Yellow, Green Belt)
- Mentor and coach teams in using continuous improvement tools
- Plan and execute initiatives aligned with company strategy
- Act as a change agent to promote a culture of continuous improvement
- Identify root causes and improvement areas, and report on progress
- Oversee multiple cross-functional projects with stakeholders and managers
- Drive cultural transformation, regional planning, and quality enhancement
- Lead our business consultancy team and manage client-facing process reviews
- Develop and maintain SOPs for both internal and external needs
Requirements
What You Bring
- 5+ years in contact center management
- At least 1 year applying Lean Sigma/Six Sigma or Project Management tools
- Strong knowledge of call center operations
- Bachelor's degree in a business-related field (or equivalent experience)
- Lean Six Sigma Green Belt certification (required)
- Proven experience in project delivery, stakeholder management, and reporting
- Strong risk assessment and mitigation skills
- Clear understanding of how to measure and ensure project success
- Willing to work onsite in Ortigas (Pasig City) or Cubao (Quezon City)
- Ready to start ASAP
Ready to Make an Impact?
Be part of a team that values excellence, innovation, and collaboration. At OBP, we don't just improve processes — we empower people to do their best work.
Apply now and help us build better, smarter systems.
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