Process Manager BPO

Overview:BPORelations is looking for a Quality Analyst Manager to oversee the quality assurance program for a Lead Generation campaign. The ideal candidate will be a leader with a strong background in quality management, data analysis, and call center operations.Key Responsibilities:Develop and implement quality assurance strategies, policies, and...

ExperienceMinimum of 7 years of related work experience in any related fields in vessel business operations, shipping operations, vessel navigation, and/or machinery.Experience in training/development, process management, and data management is an advantage.2 years in a leadership or Assistant Manager role, overseeing teamsExperienced in managing...

About the JobThe Campaign Operations Manager is a critical role responsible for both supervising and motivating a team of call center agents in a Lead Generation Campaign, while also ensuring the smooth operation of lead flow, real-time agent support, data integrity, and accurate reporting. This role involves monitoring team performance, providing coaching...

TASQ is urgently seeking an on-site Japanese Assistant Contact Center Manager for its location in Quezon City. The pre-screening interview will be held over the phone. **Position Overview: Japanese Assistant Contact Center Manager** **Experience Requirements:** - Proficient in sales, especially in digital marketing (including consultative selling and...

Graduate of a 4 to 5-year course preferably in Computer Science or any IT related coursesAt least 5+ years' experience in administering, installing, configuring, supporting and designing full-scaleTelephony System, PBX, Adjuncts, CMS, SIP and related devices/technologiesTeam player with good interpersonal skills – can easily relate with people in various...

Summary of This RoleDevelop and deliver training programs on payment processing products, processes and technologies for both internal and external customers. Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance. Provide presentations, demonstrations, advice and...

OverviewWe are seeking a skilled and dynamic BPO Trainer to join our team. The ideal candidate will play a key role in delivering impactful training programs in a fast-paced BPO environment, ensuring employees are well-prepared to meet organizational and client objectives. This role involves conducting training sessions, evaluating participants' progress,...

Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become familiar with each client and their respective applications/ processesc. Learn fundamental operations of commonly-used software, hardware and other equipmentd. Follow standard service desk operating procedures by...

We are seeking a skilled and dynamic BPO Trainer to join our team. The ideal candidate will play a key role in delivering impactful training programs in a fast-paced BPO environment, ensuring employees are well-prepared to meet organizational and client objectives. This role involves conducting training sessions, evaluating participants' progress, and...

The Opportunity Teleperformance, a leading global provider of outsourced customer experience management services, is seeking a talented BPO Workforce Management Analyst to join their dynamic team in Mandaluyong City, Metro Manila. As a full-time BPO Workforce Management Analyst, you will play a crucial role in optimising staffing and efficiently managing...