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Account Operations Specialist

2 weeks ago

Manila, National Capital Region, Philippines Empower Catalyst Connect Full time ₱150,000 - ₱300,000 per year

About the role

Join our thriving EMPOWER CATALYST CONNECT BPO INC team as an Account Operations Specialist (WFH) based in Bacolor Pampanga. In this full-time role, you will be responsible for providing exceptional customer service and administrative support to our valued clients. This is an exciting opportunity to be part of a dynamic and growing organization that offers the flexibility of remote work.

What you'll be doing

  • Manage and maintain client accounts, including data entry, record-keeping, and invoice processing
  • Respond to customer inquiries and provide timely resolutions to issues
  • Assist with the coordination and scheduling of client meetings and appointments
  • Collaborate with cross-functional teams to ensure seamless operations and client satisfaction
  • Contribute to the development and improvement of operational processes and procedures
  • Perform other administrative tasks as required to support the team and the business

What we're looking for

  • Minimum of 2 years of experience in a similar administrative or customer service role
  • Excellent communication and interpersonal skills, with the ability to liaise effectively with clients and internal stakeholders
  • Strong attention to detail and the ability to multitask and prioritize effectively
  • Proactive problem-solving skills and a customer-centric mindset
  • Flexible and adaptable to changes in a fast-paced environment

What we offer

  • Competitive salary
  • Opportunities for professional development and career advancement
  • Collaborative and supportive work culture
  • Flexible work arrangements, including the option to work from home

Apply now for this exciting opportunity