Customs Operations Lead

Opportunity
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

• Client Service & Execution: Coordinate and ensure client service delivery, focusing on compliance with local customs regulations through personal execution or team delegation.
• Import & Export Declarations: Ensure timely and accurate completion of Import & Export declarations, Customs clearance, and other trade compliance concerns, including E-TRACC.
• Financial Oversight: Manage financial activities related to customs house brokerage (CHB).
• Customer Satisfaction: Exceed customer needs while adhering to compliance controls.
• Workload Management: Monitor workload, identify risks, and report to the Head of Customs.
• Data Analysis & Reporting: Analyze and present data reports to various stakeholders.
• Operational Manual Review: Review and update operating manuals regularly.
• Compliance & Quality Assurance: Maintain compliance with standards and quality assurance procedures, meeting HMRC/statutory requirements.
• Process Improvement: Drive productivity through process improvements.
• Audit Support: Support audits and maintain strong customer relationships.
• Customs Product Development: Develop customs products and participate in growth initiatives.
• Team Management: Coordinate recruitment and manage team performance.
• Customer & Vendor Onboarding: Facilitate onboarding and introduce customers and vendors to products and systems.
• Customer Experience: Ensure strict adherence to processes for executing CX (customer experience) products.
• Issue Resolution: Proactively address and resolve customer and vendor support needs.
• Cost Optimization: Optimize cost-to-serve while ensuring timely delivery of the CHB product.
• Consultation: Provide expert advice on customs and regulatory policies impacting customers, vendors, and the organization.
• Process Development: Contribute to creating new processes and refining existing ones.
• Product Development: Shape the business and product development agenda for regional and area products.
• Market Intelligence: Develop value propositions, gather customer insights, and stay informed about market trends.
• Systems Improvement: Drive systems improvement and automation efforts.

Who We Are Looking For

• License Customs Broker: Must be knowledgeable about customs systems and updated local customs rulings.
• Experience: 7-10 years of relevant work experience, including experience as a people manager.
• Education: Relevant educational background is a plus.
• Language Proficiency: Proficient in English (written and verbal).
• Skills: Excellent stakeholder management, strong people management, and analytical thinking.
• Government Connection: Connections with government agencies are a plus.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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